Gladys Burgos
Dublin,OH
Summary
Detail-oriented professional with strong knowledge of food safety regulations and sanitation practices. Skilled in maintaining cleanliness standards and optimizing kitchen workflows. Experienced in equipment operation and handling hazardous materials safely. Committed to delivering quality service under pressure while adapting to new challenges. Seeking entry-level opportunities to apply organizational skills and contribute to team success.
Overview
26
26
years of professional experience
Work History
Head Dishwasher
Bubbakoos Burritos
Dublin, Ohio
03.2025 - 01.2026
- Operated dishwashing machinery to ensure cleanliness and support efficient kitchen operations.
- Inspected dishes and utensils for cleanliness before returning them to service areas.
- Maintained a clean and organized dishwashing area throughout shifts.
- Collaborated with kitchen staff to provide timely access to clean dishes for meal service.
- Communicated effectively with team members to streamline workflow processes.
- Stored clean dishes away properly after washing them according to health department guidelines.
- Disposed of broken or damaged dishes according to established protocols.
- Handled hazardous materials such as soaps, cleaners, and bleach solutions in compliance with OSHA guidelines to maintain a safe working environment.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on a continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Maintained assigned areas to keep organized and clean by mopping floor.
Maintenance Assistant
gabes
Dublin, Ohio
08.2022 - 04.2025
- Maintained safe facility conditions by promptly mopping wet spots and sweeping broken glass.
- Developed daily, weekly, and monthly checklists for building equipment maintenance and recorded scheduled work.
- Aided in preparation of maintenance budget for expenses and projects.
head waitress
Steak N Shake
Hilliard, Ohio
06.2000 - 03.2021
- Coordinated with kitchen staff to deliver food promptly and maintain quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Developed and implemented daily specials to enhance menu offerings.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Collaborated with management on staff schedules and inventory management.
- Provided feedback on menu items based on customer preferences and trends.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Performed cashier duties such as taking payments and issuing change accurately.
- Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled customer complaints professionally, ensuring adherence to company policies and maintaining customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
- Prepared checks, itemizing total meal costs and taxes.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
tranier
culvers
Hilliard, Ohio
01.2003 - 05.2014
- Conducted training sessions on food safety and sanitation procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed training materials for new team members and ongoing staff education.
- Facilitated onboarding processes for new employees in fast-paced environments.
- Monitored team performance, ensuring adherence to service standards and identifying areas for improvement.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided constructive feedback, enhancing employee skills and fostering better customer service.
- Collaborated with management to identify training needs and objectives.
Education
Some College (No Degree) - Arts And Desing
Graduation Alliance
Columbus, OHSkills
- Efficient dishwashing
- Food safety
- Proper sanitation
- Food safety regulations
- Cleaning procedures
- Kitchen support
- Inventory management
- Inventory storage and organization
- Restocking skills
- Trash removal
- Water temperature control
- Kitchen equipment use
- Delivery processing
- Attention to detail
- Safety awareness
- Health code compliance
- Adaptability and flexibility
- Team collaboration
- Teamwork and collaboration
- Conflict resolution
- Training and development
- Performance improvement
- Customer service
- Customer service excellence
- Interactive communication skills
- Proactive and Self-motivated
- Teamwork
- Teamwork and collaboration
- Proactive and Self-motivated
- Teamwork
- Inventory storage and organization
Languages
English
Professional
Spanish
Limited
sign language
Limited
Accomplishments
only won an award for my viloin out of town at Disney World
Affiliations
went to Tolles Tech for Art and Design
Timeline
Head Dishwasher
Bubbakoos Burritos
03.2025 - 01.2026
Maintenance Assistant
gabes
08.2022 - 04.2025
tranier
culvers
01.2003 - 05.2014
head waitress
Steak N Shake
06.2000 - 03.2021
Some College (No Degree) - Arts And Desing
Graduation Alliance