Gladys Calvillo
Miami Lakes,FL
Summary
Soy una persona con muchos años de experiencia en puestos administrativos de oficina, mas de 20 años realizando tareas secretariales, relacionados con servicio al cliente, contacto con los clientes tanto por teléfono como personalmente, experiencia en área de cobros. Mi actual trabajo se basa en la comuicacion directa y soporte directo al personal de las entidades consulres de Guatemala en Estados Unidos. Me considero una persona muy responsable, puntual, educada, sin ningún problema de trabajar bajo presión, capaz de adaptarme a cualquier ambiente de trabajo. Y sobre todo con muchos deseos de seguir superandome y de seguir desempeñando mis habilidades.
Overview
21
21
years of professional experience
Work History
Asistente Admnistrativa y Coordinadora de Servicio
Ect Enterprises
Miami, Florida
10.2014 - Current
- Assisted team with administrative tasks and scheduling appointments.
- Organized and maintained office files and documentation systems efficiently.
- Facilitated communication between departments to streamline operations effectively.
- Trained new staff on office procedures and company policies consistently.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled confidential information with discretion and integrity.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed data entry of new member information into the database.
Servicio Al Cliente y Ventas
America Sunshine LLC, Intima Hogar
Miami, FL
02.2014 - 10.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Puesto de Cajera y Serv. Al Cliente
La Huerta International Market
Kent, WA
02.2012 - 12.2013
- Processed customer transactions efficiently at a busy international market.
- Provided excellent customer service while addressing inquiries and concerns promptly.
- Maintained cleanliness and organization at checkout stations throughout shifts.
- Assisted in stocking shelves with diverse products from various cultures and regions.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed product returns and exchanges according to store policies effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
Puesto de Cajera
Tienda Latina Cardoza’s Market
Kent, WA
07.2010 - 11.2011
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and debit payments accurately during busy hours.
- Stocked shelves and organized merchandise to enhance shopping experience.
Puesto de Coordinadora de cobros y Asistente de Gerente Financiero
Disagro de Guatemala
Ciudad de Guatemala
05.2006 - 06.2010
- Facilitated meetings to discuss operational strategies and improvements.
- Trained new employees on company policies and operational standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated communication between departments to streamline project execution.
- Analyzed credit reports to assess customer creditworthiness for loan approvals.
- Prepared detailed documentation for credit decisions and communicated findings effectively.
Puesto de Secretaria Administrativa
Recusa de Guatemala, CTC Holding
Ciudad de Guatemala
06.2004 - 07.2005
- Tel. (502) 2439-5805 al 06
- Jefe: Abner David Ramírez
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings, scheduling, and travel arrangements for executive staff.
- Assisted in preparing reports and presentations for internal stakeholders.
Education
Dos años de Carrera Universitaria - Carrera de Ciencias Políticas y Sociales
Universidad de San Carlos de Guatemala
Guatemala, Ciudad01.2007
Título Obtenido de Secretaria - Con conocimientos de inglés, Y especialización en Computación
Instituto de Señoritas el Rosario
Guatemala, Ciudad01.1998
Skills
- Office (Word, Excel, PowerPoint, Outlook)
- Data entry
- Telemarketing
- Diploma Excelencia en el Servicio al Cliente
y Actividades Secretariales
- Inglés Nivel 7
- Positive and professional
- Fast learner
- Administrative support
- Customer service
- Documentation management
- Problem resolution
- Filing systems organization
- Report preparation
- Data confidentiality
- Microsoft Office Suite
- Uso de computadora
- Fotocopiadora
- Fax
- Scanner
Personal Information
- Age: 45
- Nationality: Guatemalteca con Ciudadania Americana
- Marital Status: Casada
Timeline
Asistente Admnistrativa y Coordinadora de Servicio
Ect Enterprises
10.2014 - Current
Servicio Al Cliente y Ventas
America Sunshine LLC, Intima Hogar
02.2014 - 10.2014
Puesto de Cajera y Serv. Al Cliente
La Huerta International Market
02.2012 - 12.2013
Puesto de Cajera
Tienda Latina Cardoza’s Market
07.2010 - 11.2011
Puesto de Coordinadora de cobros y Asistente de Gerente Financiero
Disagro de Guatemala
05.2006 - 06.2010
Puesto de Secretaria Administrativa
Recusa de Guatemala, CTC Holding
06.2004 - 07.2005
Dos años de Carrera Universitaria - Carrera de Ciencias Políticas y Sociales
Universidad de San Carlos de Guatemala
Título Obtenido de Secretaria - Con conocimientos de inglés, Y especialización en Computación
Instituto de Señoritas el Rosario