Gladys Carrillo
Anaheim,CA
Summary
Dynamic customer service professional with a proven track record at Disneyland Parks and Resorts. Expert in conflict resolution and team collaboration, I excel in creating memorable guest experiences. My meticulous attention to detail and strong organizational skills drive improvements in service quality, ensuring every interaction is exceptional.
Overview
1
1
year of professional experience
Work History
Costumer Service
Disneyland Parks And Resorts
Anaheim , CA
11.2022 - 03.2024
- Being able to communicate clearly and effectively with guests, team members, and management is essential. Whether verbal or written, strong communication skills are key.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Developed strategies for improving customer service experience.
- Worked effectively in team environments to make the workplace more productive.
- Thrived in a fast-paced environment.
Education
International Business
Fullerton College
Fullerton, CASkills
- Friendly
- Approachable
- Conflict resolution
- Team collaboration
- Meticulous and attentive, ensuring that guest experiences are top-notch
- A genuine passion for the hospitality industry and creating memorable experiences for guests is often a core trait
- Flexible and adaptable
- Organization and time management
Languages
Spanish
Native/ Bilingual
Affiliations
- In the process of obtaining Notary Public certification.
- Getting certified to become a cyber security analyst
- Chinese Club Vice President
Helped increased club membership by 50%, by creating and organizing activities. Organized weekly club meetings, designed activities so that participants could completely embrace and learn more about the Chinese community and language. Served in multiple leadership roles.
References
References available upon request.
Timeline
Costumer Service
Disneyland Parks And Resorts
11.2022 - 03.2024
International Business
Fullerton College
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