GLADYS E. PINTADO
Fontana,USA
Summary
Dynamic professional with extensive experience in high-volume call center operations and appointment scheduling at Saint Francis Medical Center. Proven track record of enhancing efficiency through EMR data retrieval and effective conflict resolution. Committed to maintaining HIPAA compliance while providing exceptional administrative support and fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Warehouse Shipping Clerk
UPS & LG Electronics
02.2022 - 03.2025
- Processed incoming shipments for timely distribution to retail locations and customers, enhancing order fulfillment efficiency.
- Prepared shipping documentation to ensure compliance with company standards, facilitating smooth logistics operations.
- Organized warehouse inventory using barcode scanning and tracking systems.
- Process 600+ transactions daily while meeting productivity and accuracy standards.
- Investigated discrepancies and resolved service issues, maintaining accurate records to support operational integrity.
Administrative Assistant
CA Housing Authority
01.2021 - 01.2022
- Coordinated scheduling, documentation processing, and compliance tracking to maintain operational efficiency.
- Reviewed forms for completeness, ensuring accurate data entry and record maintenance to support data integrity.
- Resolved client inquiries and explained procedures to enhance client understanding and satisfaction.
Office Manager / Administrative Assistant
Hernandez Hardwood LLC
01.2016 - 01.2018
- Coordinated calendars, managed activity logs, and facilitated high-volume client communications to ensure smooth operations.
- Initiated calls to clients and vendors to resolve issues, enhancing service delivery and scheduling efficiency.
- Trained and supported new staff on administrative procedures, improving onboarding experience and adherence to workflow standards.
Senior ER Registration Clerk
Saint Francis Medical Center
01.2008 - 01.2014
- Managed high-volume patient calls and in-person registration requests to ensure timely service.
- Coordinated scheduling, verification, and updates of appointments, ensuring accuracy of demographic and insurance information.
- Evaluated patient needs and communicated findings to Registered Nurses and physicians.
- Maintained accurate medical record numbers and eliminated duplicate records to streamline patient information access.
- Utilized electronic medical databases for data retrieval and documentation, improving efficiency by 12%.
Education
High School Diploma -
Carson Senior High School
Carson, CA06.1995
Skills
- Call center operations
- Clerical and administrative support
- Appointment scheduling
- Medical record number management
- Demographic updates
- Eligibility verification
- EMR data retrieval
- Call triage
- Member inquiries and assistance
- Quality standards
- Conflict resolution
- Physician communication
- HIPAA compliance
Timeline
Warehouse Shipping Clerk
UPS & LG Electronics
02.2022 - 03.2025
Administrative Assistant
CA Housing Authority
01.2021 - 01.2022
Office Manager / Administrative Assistant
Hernandez Hardwood LLC
01.2016 - 01.2018
Senior ER Registration Clerk
Saint Francis Medical Center
01.2008 - 01.2014
High School Diploma -
Carson Senior High School