Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gladys Fajardo

Newark,NJ

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Skilled DMV Clerk with hands-on experience in processing vehicle registration and handling customer inquiries. Strong understanding of state driving laws, regulations, and procedures brings efficiency to administrative tasks. Demonstrated ability in managing high-volume workloads while maintaining superior customer service standards. Made significant contributions to improving operational processes and enhancing overall customer satisfaction at previous workplace.

Overview

19
19
years of professional experience

Work History

DMV Clerk

Motorcycle Mall
Belleville, NJ
03.2022 - Current
  • Responded to customer inquiries regarding DMV services and policies
  • Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents
  • Verified accuracy of information on documents submitted by customers

Assistant Manager

A&M 2015 LLC YM
North Bergen, NJ
11.2005 - 03.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Achieved recognition for contribution to store success by optimizing sales
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Increased sales revenues by promoting complementary products and educating customers about store promotions
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

Education

Westside High
Newark, Nj
06.2008

Skills

  • Staff Supervision
  • Employee performance evaluations
  • Employee scheduling
  • Training
  • Operations management
  • Staff Management
  • Sales growth
  • Project Management
  • Strategic planning
  • Business Development
  • Financial Management
  • Cost Control
  • Recruiting and Interviewing
  • Cash handling experience
  • Filing systems
  • Title processing
  • Time management abilities
  • Insurance confirmation
  • Verbal Communication
  • Document storage
  • Document notarization

Timeline

DMV Clerk

Motorcycle Mall
03.2022 - Current

Assistant Manager

A&M 2015 LLC YM
11.2005 - 03.2022

Westside High
Gladys Fajardo