Kodee Erbacher

Efficiency Consulting

2016 - 06.2024

Processed vehicle registration applications efficiently and accurately.
Assisted customers with inquiries regarding licensing and registration procedures.
Maintained organized records of transactions and customer interactions.
Utilized DMV software for data entry and record management tasks.
Collaborated with team members to streamline workflow processes.
Provided training to new staff on operational procedures and policies.
Implemented improvements in customer service protocols to enhance satisfaction.
Monitored compliance with state regulations during daily operations.
Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
Supported fellow staff members through cross-training initiatives, ensuring seamless coverage during absences or peak periods at the DMV office.
Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.