Gladys Farias Hernandez
Fitchburg
Summary
* Knowledgeable about skincare and beauty treatments, with passion for learning and growing within this field. Brings understanding of customer service and attention to detail, ensuring high-quality experience for clients. Ready to use and develop skills in skincare and client care in this Esthetician role.
* Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
5
5
years of professional experience
Work History
Team Member
Party City
10.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Team Member
Carters Inc
07.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Monitored and verified merchandise for proper prices and labels.
- Assisted customers in selecting merchandise best suited to needs.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Urban Air Trampoline and Adventure Park
03.2020 - 02.2021
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Party hosted and made sure rooms were clean after party was over.
- Made sure customers were happy with their needs.
- Cashier
Education
Esthetician License
Academy of Beauty Professionals
Madison, WI03-2025
High School Diploma -
Verona Area High School
Verona, WI06-2024
Skills
- Customer service
- Multitasking and organization
- Sanitization
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- FLUENT IN Spanish and English
Timeline
Team Member
Party City
10.2022 - Current
Team Member
Carters Inc
07.2022 - 02.2023
Team Member
Urban Air Trampoline and Adventure Park
03.2020 - 02.2021
Esthetician License
Academy of Beauty Professionals
High School Diploma -
Verona Area High School
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