Gladys Gutierrez
Doral,FL
Summary
Dynamic educator and customer service professional with a proven track record at Lincoln Marti Charter School and Forever 21, Inc. Skilled in conflict resolution and effective communication, I excel at fostering positive relationships and delivering exceptional experiences. Recognized for innovative problem-solving and prioritizing tasks to achieve service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Lincoln Marti Charter School
Miami, FL
02.2023 - 06.2024
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Participated in workshops, trainings and conferences to improve educational skills.
- Led students through safety procedures for active shooter and fire drills.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Atencion al Cliente
Forever 21, Inc. Dolphin Mall
Doral, FL
05.2018 - 12.2018
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Marianita De Jesus
Guayaquil-Ecuador01-1979
Skills
- Customer engagement
- Conflict resolution
- Team collaboration
- Task prioritization
- Problem solving
- Effective communication
- Time management
- Parent and student communication
- Classwork assignment
Certification
Chauffeur's Registration
Miami-Dade County, Florida
Home Health Aide
United Homecare
Languages
Spanish
Professional
Timeline
Teacher
Lincoln Marti Charter School
02.2023 - 06.2024
Atencion al Cliente
Forever 21, Inc. Dolphin Mall
05.2018 - 12.2018
High School Diploma -
Marianita De Jesus
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