Gladys Hernandez
Angleton
Summary
Versatile professional with experience in accounts receivable, optometric technology, sales lead generation, and team coordination. Proficient in managing billing processes, providing top-tier customer service, and supporting eye care procedures. Skilled in leading teams, streamlining operations, and generating sales leads to boost growth. Strong communicator with excellent problem-solving and organizational abilities.
Overview
12
12
years of professional experience
Work History
Account Receivable Manager
Max Tire And Car Service
11.2022 - Current
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients and businesses through effective communication and proactive followups.
- Posted businesses and customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved businesses and clients' billing issues
Optometric Technician
Dr. Julie Nguyen
05.2023 - 06.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Coordinator
Urban Eve Salon
06.2016 - 07.2019
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Retail Sales Lead
T-Mobile, Custom Wireless
07.2013 - 01.2016
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Education
High School Diploma -
Angleton High School
Angleton, TXBachelor of Science - Health Care Management
Brazosport College
Lake Jackson, TX05-2026
Associate of Science - Health Administration
Brazosport College
Lake Jackson, TX06-2022
Skills
- Collections expertise
- Financial records and reporting
- Transaction processing
- Cash management
- Visual field testing
- Diagnostic imaging
- Pre-testing procedures
- Refraction techniques
Languages
Spanish
Native or Bilingual
Timeline
Optometric Technician
Dr. Julie Nguyen
05.2023 - 06.2024
Account Receivable Manager
Max Tire And Car Service
11.2022 - Current
Coordinator
Urban Eve Salon
06.2016 - 07.2019
Retail Sales Lead
T-Mobile, Custom Wireless
07.2013 - 01.2016
High School Diploma -
Angleton High School
Bachelor of Science - Health Care Management
Brazosport College
Associate of Science - Health Administration
Brazosport College
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