Gladys Jones
Waynesboro,VA
Summary
Customer-service-oriented professional capable of multitasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential. Manages time and prioritizes duties in fast-paced, multi-tasking environments. Strong written, verbal, and interpersonal skills for effective communication and documentation. Microsoft Word, Excel, and PowerPoint.
Overview
17
17
years of professional experience
Work History
Admissions Officer
Six Flags America
Bowie, Maryland
05.2022 - 10.2024
- Resolved problems that arose during the admissions process in a professional manner.
- Provided information sessions to prospective students and their families on academic requirements, financial aid, career opportunities, and other related topics.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
Dedicated Aide
Foundation School of Largo
Upper Marlboro, MD
10.2018 - 12.2018
- Assist students in participating in lessons, daily activities, and assessments
- Facilitate independent work with materials in the Montessori environment
- Give lessons under the direction of the lead teacher and the Student Support Coordinator in the resource room
- Implement prescribed behavioral strategies and positive behavior support in all settings
Cashier / Customer Service
Kings Dominion
Doswell, VA
03.2011 - 09.2018
- Processed transactions and provided prompt and courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality
Life Skills Instructor
Better Housing Coalition
Richmond, VA
10.2017 - 03.2018
- Teach clients how to manage everyday tasks to help them gain independence and move forward in life
- Help students or clients with unique challenges develop basic life skills
- Conducting special sessions for youth to instruct about career planning, daily living, communication skills, social responsibilities, work life and a number of other related topics
Home Health Aide
Senior Healthcare
Richmond, VA
03.2017 - 12.2017
- Maintained a safe, secure, and healthy environment
- Assisted with activities of daily living, personal hygiene, mobility, and feeding
- Handled light housekeeping duties, prepared meals, and transported to locations outside the home
- Completed daily logs documenting patient condition and activities and any changes to patient care plan
- Engaged individuals in activities and sensory stimulation to encourage positive reactions
- Helped facilitate and contribute to a positive environment to enhance clients’ quality of life
Customer Service Representative
Richmond Social Services
Richmond, VA
01.2013 - 06.2013
- Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals
- Operated office equipment, such as fax machines, copiers, and phone systems
- Provided excellent customer service to both staff and visitors
- Scheduled and confirmed appointments for clients, customers, and supervisors
Data Entry Clerk
Goodwill Industries
Richmond, VA
01.2008 - 01.2010
- Compared data with source documents, or re-entered data in verification format to detect errors
- Locate and correct data entry errors, or report them to supervisors
- Selected materials needed to complete work assignments
- Stored completed documents in appropriate locations
Education
Bachelor of Science - Business Management
Post University
01.2023
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01.2018
Diploma - Medical Office Management, Associate's Degree in Healthcare Management
ICDC Online Studies
01.2015
Medical Clinical Assistant - Advanced Billing and Coding, Medical Terminology
Northern Virginia Community College
01.2008
Advanced Data Entry Diploma - Accounting Certificate
Woodland Job Corps Center
01.1994
Skills
- Basic Understanding of Cognitive and Emotional Crises
- Intervention Strategies
- Client confidentiality legalities
- Community-Based Referrals
- Individual, group, and community advocacy
- Critical Thinking and Crisis Intervention
- Human Growth and Development
- Individual and Family Life Cycles
- Self-care strategies
- Appropriate boundaries
- Preventive and remedial approaches to public health
- Planning and coordination for vulnerable populations
- Social Welfare Systems Competencies
- Cultural Diversity and Social Group Dynamics
- Ethical and Value System Identification
Professional Development
- CrossOver Health Ministry, Richmond, VA, Lay Health Promoter
- Virginia Boys and Girls, Henrico, VA, Adult Mental Health First Aid Certificate
- Breath of Fresh Air, Richmond, VA, Medication Aide Technician
- Dominion Healthcare Medical Center, Richmond, VA, Personal Care Aide Certificate
- Breath of Fresh Air, Richmond, VA, Pharmacy Technician
- New Life CPR, Richmond, VA, CPR/AED Certificate
Volunteercommunityoutreach
- RVA Breathe, Richmond, VA, Community Coordinator, 04/18, Present, Serve as a Parent Advisor, assisting with surveys and community events.
- Crossover Healthcare Ministry, Richmond, VA, Lay Health Promoter, 03/18, Present, Perform blood pressure checks., Help with various events and assist in the clinic as needed.
- Children’s Museum, Richmond, VA, Parent Advisor, 01/17, Present, Conduct parenting classes, provide feedback, and assist with community projects.
- VCU Engaging Richmond, Richmond, VA, Community Research, 01/17, Present, Assist with surveys, research projects, and projects within the community.
- Partnership for Families, Richmond, VA, Board Member / Outreach Aide, 04/15, 10/18, Work in the community to help with various needs., Assist with events in the communities and provide aid with kindergarten readiness., Ensured children had doctors and dentists.
Key Qualifications
- Basic Understanding of Cognitive and Emotional Crises
- Intervention Strategies
- Client Confidentiality Legalities
- Community Based Referrals
- Individual, Group & Community Advocacy
- Critical Thinking & Crisis Intervention
- Human Growth & Development
- Individual & Family Life Cycles
- Self Care Strategies
- Appropriate Boundaries
- Preventive & Remedial Approaches to Public Health
- Planning & Coordination for Vulnerable Populations
- Social Welfare Systems Competencies
- Cultural Diversity & Social Group Dynamics
- Ethical & Value System Identification
Timeline
Admissions Officer
Six Flags America
05.2022 - 10.2024
Dedicated Aide
Foundation School of Largo
10.2018 - 12.2018
Life Skills Instructor
Better Housing Coalition
10.2017 - 03.2018
Home Health Aide
Senior Healthcare
03.2017 - 12.2017
Customer Service Representative
Richmond Social Services
01.2013 - 06.2013
Cashier / Customer Service
Kings Dominion
03.2011 - 09.2018
Data Entry Clerk
Goodwill Industries
01.2008 - 01.2010
Bachelor of Science - Business Management
Post University
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Diploma - Medical Office Management, Associate's Degree in Healthcare Management
ICDC Online Studies
Medical Clinical Assistant - Advanced Billing and Coding, Medical Terminology
Northern Virginia Community College
Advanced Data Entry Diploma - Accounting Certificate
Woodland Job Corps Center
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