Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Gladys Potts

Calhoun,GA

Summary

I am a 22 year old mom of two beautiful girls .I have always been very eager to learn and further my career options . I am a people person, i love to make people happy and know confidently that i resolved the issue leaving my customer/patient satisfied ! I am responsible and have my own reliable transportation. I love working with others & making group efforts . State-certified Nursing Assistant , Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

10
10
years of professional experience

Work History

CNA/PCT

DWELLING Hospice
Atlanta, GA
03.2019 - 10.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Office Assistant

Rodney Barnett -2 Heating And Air Companys
Calhoun Ga , Ga
10.2015 - 09.2021
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Recorded expenses and maintained accounting records.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Authored clear and professional business documents.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Insurance Agent

Globe Life
Calhoun, GA
07.2020 - 01.2021
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Quoted and calculated premium rates for policies, using rate book, [Software] and calculator.
  • Handled approximately [Number] outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Drove team revenue totals by bringing in top sales numbers.
  • Established payment methods for [Number] clients to facilitate customer payments and issue receipts.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Education

GED -

Georgia Northwestern Technical College
Calhoun
2020

Skills

  • Output Monitoring and Reporting
  • Vital Signs Collection
  • Emotional and Social Support
  • Electronic Recordkeeping
  • Fluid Measurement
  • Observation Documentation
  • Documenting Behaviors
  • Laboratory Testing
  • Medications Familiarity
  • Dementia and Alzheimer's Knowledge
  • Recording Vital Signs
  • Observing Responses
  • Respiratory Failure
  • Medical Recordkeeping
  • Range of Motion Exercises
  • Medical Terminology Knowledge
  • Medication Assistance
  • Basic Life Support
  • Responding to Emergencies
  • Biohazard Disposal
  • Catheter Care
  • Patient Safety Management
  • First Aid Certification
  • CNA Certification
  • Good Listening Skills
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Call Documentation
  • Customer Retention Strategies
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Detailed Evaluations
  • Call Controlling
  • Service Recommendations
  • Issue Identification
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Directing Calls
  • Special Requests
  • Administrative and Office Support
  • Policy and Procedure Modification
  • CRM Software
  • Team Management
  • Office Management
  • Client Correspondence
  • Cash Flow and Reconciliation
  • Account and Ledger Reconciliations
  • Office Supplies and Inventory
  • Deposit Collection
  • Microsoft Publisher
  • Calculating Deductions
  • Financial Management and Reporting
  • Biweekly Payroll Processing
  • Documentation

Timeline

Insurance Agent

Globe Life
07.2020 - 01.2021

CNA/PCT

DWELLING Hospice
03.2019 - 10.2022

Office Assistant

Rodney Barnett -2 Heating And Air Companys
10.2015 - 09.2021

GED -

Georgia Northwestern Technical College

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