GLADYS MENDEZ

Front desk professional with 12+ years of experience in customer service, retail and facility operations. Adept at appointment scheduling, high-volume phone handling, and administrative support while maintaining a welcoming, organized reception environment. Brings strong communication, problem-solving, team collaboration, and attention-to-detail to improve client experiences and streamline front-office workflows.

• Scheduled and confirmed customer appointments to ensure smooth daily workflow.
• Answered high-volume phone calls and provided accurate information to customers.
• Handled administrative tasks including copying, filing, and document organization.
• Maintained a professional and welcoming environment for all visitors.
• Fostered a welcoming atmosphere for visitors and clients, enhancing first impressions and promoting positive interactions.
• Managed storage unit rentals and assisted customers through the rental process.
• Processed auction paperwork for delinquent accounts in compliance with company policies.
• Coordinated facility operations, including scheduling and customer appointments.
• Ordered and tracked supplies while maintaining a clean and organized facility.
• Oversaw daily store operations including staffing, inventory, and sales performance.
• Supervised and trained staff of 10+ employees to deliver excellent customer service.
• Ensured accuracy in cash handling and daily deposits.
• Provided solutions to customer concerns, improving overall satisfaction.
• Implemented strategic inventory management practices, leading to reduced stock discrepancies and improved order accuracy.
• Fostered a team-oriented environment through regular training sessions, enhancing employee engagement and boosting morale.
• Processed customer transactions accurately using POS systems.
• Supported merchandise placement, displays, and inventory accuracy.
• Delivered high-quality customer service including gift-wrapping services.
• Greeted and checked in patients while verifying insurance and identification.
• Managed appointment scheduling, exam checkout, and daily closeouts.
• Provided professional and friendly customer service in a healthcare setting.