Gladys Noboa
Orlando,FL
Overview
39
39
years of professional experience
Work History
Broker Associate
International Professional Realty
Casselberry, Florida
03.2021 - Current
- .Facilitated smooth transactions by coordinating with buyers, sellers, and lenders.
- Developed marketing strategies to promote listings.
- Cultivated strong relationships with clients through regular communication and follow-ups.
- Utilized MLS systems to manage listings and track market.
- Located new clients through database searches, referrals and in-person prospecting.
- Coordinated property advertisements for print, digital and social media channels.
- Attended meetings with developers
- Maintained relationships with lenders, title companies, appraisers, attorneys, and other brokers involved in each transaction.
- Participated in networking events to build referral base.
Real Estate Agent
Empire Network Realty
Orlando, FL
01.2019 - 03.2021
- Coordinated appointments to show homes to prospective buyers.
- Managed real estate transactions from initiation to closing.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Prepared comparative market analysis to estimate properties' value.
Branch Manager
Trustco Bank
Orlando, FL
04.2014 - 12.2018
- Loan Originator/NMLS
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Managed daily branch operations and ensured compliance with company policies.
- Developed staff schedules and delegated tasks to optimize branch efficiency.
- Conducted performance evaluations and provided coaching to team members.
- Implemented customer service initiatives to enhance client satisfaction.
- Coordinated marketing efforts to promote branch services in the community.
- Resolved customer inquiries and complaints effectively and promptly.
- Managed staff scheduling and training processes.
- Directed daily operations of the branch, including customer service, sales and marketing activities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Real Estate Agent
International Professional Realty
Casselberry, Florida
08.2007 - 12.2018
- Facilitated property showings and open houses for potential buyers.
- Guided clients through buying, selling, and leasing processes.
- Negotiated contracts and agreements between buyers and sellers.
- Conducted market research to determine property values
- Collaborated with mortgage lenders to assist clients with financing options.
- Maintained updated knowledge of local real estate markets.
Assistant Manager
Trustco Bank
Orlando, FL
03.2013 - 04.2014
- Assisted in daily branch operations and customer service management.
- Managed account inquiries and resolved customer issues efficiently.
- Implemented compliance measures to ensure adherence to banking regulations.
- Collaborated with management on strategic planning for branch growth initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
Head Teller
Trustco Bank
Orlando, FL
01.2012 - 03.2013
- Supervised daily cash operations and managed teller activities.
- Ensured compliance with banking regulations and internal policies.
- Maintained accurate cash balances and conducted regular audits.
- Collaborated with management to improve operational efficiencies in the branch.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Provided customer service by responding to inquiries and resolving complaints.
- Completed monthly audits and managed overdraft reports.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Verified amounts and integrity of every check or funds transfer.
- Developed strategies to improve efficiency in processing transactions.
- Reduced errors by double checking transactions.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Identified transaction errors when debits and credits did not balance.
Teller
Trustco Bank
Orlando, Florida
06.2010 - 12.2011
- Processed customer transactions accurately and efficiently at Trustco Bank.
- Managed cash drawer, ensuring balanced funds throughout the shift.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Educated customers on banking products and services available at Trustco Bank.
- Assisted in training new tellers on operational procedures and systems.
- Maintained compliance with banking regulations and internal policies diligently.
- Promoted a positive team environment through effective communication and collaboration.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Verified amounts and integrity of every check or funds transfer.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Rental Agent
Avis-Budget Group
Orlando, FL
01.2007 - 06.2010
- Managed rental agreements and provided customer service to clients daily.
- Collaborated with team members to maintain accurate vehicle inventory records.
- Processed rental transactions using company software efficiently and accurately.
- Assisted customers in selecting appropriate vehicles based on their needs.
- Coordinated vehicle returns and inspections to ensure compliance with company standards.
- Resolved customer issues quickly, enhancing overall service experience for clients.
- Monitored fuel levels in vehicles before and after each rental period.
- Completed paperwork associated with each transaction accurately and efficiently.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Processed exchange requests in computer system.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
Instructor
UTB (University)
Babahoyo, Ecuador
08.2002 - 02.2005
- Developed engaging lesson plans for diverse student needs.
- Facilitated classroom discussions to promote critical thinking and collaboration.
- Implemented assessment tools to evaluate student progress regularly.
- Organized extracurricular activities to enhance student learning experiences.
- Adapted teaching methods based on changing educational standards and technologies.
- Participated in professional development workshops to stay updated on educational trends.
- Developed and implemented lesson plans based on curriculum objectives.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Used videos, lectures and moderated discussions to engage students during class.
- Prepared and graded subject tests for students.
Actuarial Technician
IESS
QUITO, Ecuador
04.2000 - 02.2002
- Developed statistical reports.
- Collaborated with other departments to ensure that all necessary information was included in reports or documents as requested by insured.
- Compiled, organized, and maintained detailed records of calculations and analyses.
- Maintained up-to-date knowledge about relevant legislation governing the insurance industry.
- Filed data and related information to maintain and update databases.
Financial Administrative Manager
IESS Social Security Office
Babahoyo, Ecuador
02.1994 - 04.2000
- Follow the instructions for financial operations and budgeting for social security programs.
- Ensured compliance with applicable laws, regulations, standards, and internal policies related to finance functions
- Managed daily accounting activities.
- Maintained relationships with banks and service to the insured.
Secretary to the General Manager
Inst. Ecuatoriano de Seguridad Social IESS
Babahoyo , Ecuador
06.1987 - 02.1994
- Coordinated internal and external communications effectively.
- Maintained organized filing systems for documents and records.
- Assisted in preparing reports and meeting agendas promptly.
- Facilitated travel arrangements and itineraries for management staff.
- Collaborated with various departments to ensure smooth operations.
- Trained new administrative staff on office protocols and tools.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Managed director's calendar and prepared meeting agenda and materials.
Education
MBA - Strategic And Leadership
AGM University System
Orlando06-2010
Bachelor of Arts - Business Administration
Universidad Internacional Del Ecuador UIDE
Quito-Ecuador08-2002
Associate of Arts - Marketing
Laica University
Guayaquil - Ecuador01-1991
High School Diploma -
San Francisco De Asis
Guayaquil-Ecuador01-1986
Skills
- Effective communication
- Problem solving
- Time management
- Goal oriented
- Conflict resolution
- Teamwork
- Adaptability
- Self motivation
- Team collaboration
- Presentation skills
Languages
English
Professional
Spanish
Full Professional
Timeline
Broker Associate
International Professional Realty
03.2021 - Current
Real Estate Agent
Empire Network Realty
01.2019 - 03.2021
Branch Manager
Trustco Bank
04.2014 - 12.2018
Assistant Manager
Trustco Bank
03.2013 - 04.2014
Head Teller
Trustco Bank
01.2012 - 03.2013
Teller
Trustco Bank
06.2010 - 12.2011
Real Estate Agent
International Professional Realty
08.2007 - 12.2018
Rental Agent
Avis-Budget Group
01.2007 - 06.2010
Instructor
UTB (University)
08.2002 - 02.2005
Actuarial Technician
IESS
04.2000 - 02.2002
Financial Administrative Manager
IESS Social Security Office
02.1994 - 04.2000
Secretary to the General Manager
Inst. Ecuatoriano de Seguridad Social IESS
06.1987 - 02.1994
MBA - Strategic And Leadership
AGM University System
Bachelor of Arts - Business Administration
Universidad Internacional Del Ecuador UIDE
Associate of Arts - Marketing
Laica University
High School Diploma -
San Francisco De Asis