Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gladys Ochoa

Atascadero,CA

Summary

Obtain a position where my professionalism in the area of Customer Service Representative may be best utilized. Enjoy servicing public and have exceptional interpreting skills both verbal and written. Certified bilingual Spanish/English Excellent attendance, adhere to work schedule Dedicated, result oriented, and motivated to achieve goals Ability to remain calm under pressure

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobility Technician

Atlas lift Tech
Templeton, CA
02.2024 - Current

Duties and Responsibilities:

  • Educate hospital staff about safe patient handling methodology.
  • Train and assist with patient lifts and other patient handling maneuvers, as delegated by the supervisor in collaboration with the client staff.
  • Utilize patient handling equipment, transfer devices and protective equipment in compliance with hospital policies and patient handling protocols while using proper lifting techniques and body mechanics.
  • Enter records of each lift to analyze key performance indicators using Atlas’ proprietary software with timeliness and accuracy.
  • Exercise excellent communication, prioritization, and problem-solving skills.
  • Provide personable and professional customer service.
  • Be energetic and thrive in a fast-paced, human-centered environment.
  • Ability and desire to learn new skills.
  • Work independently with the ability to initiate interaction when in need of assistance or support.
  • Be a valued teammate; be responsive to and supportive of your team members.
  • Be able to lift 35 pounds and s

Special Needs Paraprofessional

Maxim Healthcare Staffing
San Luis Obispo, CA
01.2024 - Current
  • Assist students in achieving academic success
  • Working with students who may be aggressive or disruptive in class
  • Behavior support which includes physical management
  • Personal Care, social Integration
  • Consultation and collaboration with special education and regular education teachers as well as related service staff
  • Change diapers and soiled clothing if necessary
  • Any and all duties as may be assigned

Back Server/Food Runner

Niner Wine Estates
Paso Robles, CA
04.2023 - Current
  • Cleaning tables and preparing spaces for future dining.
  • Deliver and presenting food items to guest tables.
  • Polishing glasses.
  • Knowledge of cocktails, beer, wine, and spirits
  • Complete all the food and bar prep to industry safety standards, ensuring everything is perfect before guests arrive.
  • Other duties assigned.

Server/Wait staff and Bartender

Central Coast Party Helpers
Paso Robles, CA
12.2021 - Current
  • Set up tables, chairs, linens, place settings, and decorations.
  • Complete all the food and bar prep to industry safety standards, ensuring everything is perfect before guests arrive.
  • Serve food and beverages and cocktails.
  • Knowledge of cocktails, beer, wine, and spirits.
  • Acute attention to environment presentation and service detail.
  • Genuine interest in culinary hospitality industry.

Intake Coordinator

Wilshire Home Health and Hospice
San Luis Obispo, CA
12.2021 - 09.2022
  • Pick up incoming telephone calls (referrals) from physicians, Discharge Planners and physician's office personnel regarding new patients.
  • Demonstrate effective problem solving, good judgement, and confidential handling of sensitive information.
  • Coordinates professional and paraprofessional services for new patients.
  • Completes intake referral information.
  • Coordinates patient visits.
  • Gives, receives and relays information in a manner that promotes clear interoffice communications and positive working relationships.

Quality Improvement Coordinator

College Community Services
Ridgecrest, CA
03.2017 - 09.2022
  • Maintain systems for tracking and evaluating the quality and appropriateness of clinical services
  • Monitor Medi-Cal UR and QIC timelines including staff compliance with URC/QIC recommendations
  • Review client charts for compliance to appropriate state and county audit and contract standards
  • Prepare regular reports for QI Supervisors review regarding: clinicians with ongoing chart deficiencies or those failing to comply with audit recommendations to correct charting
  • Monitor compliance to charting standards
  • Provide administrative and clinical support to QI Administrator and clinicians to include maintaining a current list of Medi-Cal clients and assisting clinicians in determining client eligibility for Minor Consent Medi-Cal
  • Assist QI Administrator and government auditors with QI audits to review charting quality
  • Oversee the quality of documentation of clinicians and assures all documentation including, reports, assessments, progress notes, treatment plans and evaluations are thorough and completed in a timely manner
  • Provide the best customer care possible, including reliability in working scheduled hours
  • Identify and build upon the strengths of consumers, coworkers, and the communities we serve
  • Create an organizational culture that respects and celebrates the diversity of our consumers.

Education

Cerro Coso Community College
Ridgecrest, CA

Skills

  • Data entry and records management
  • Multi-phone operation
  • Customer service and support
  • Multi-tasking abilities
  • Microsoft Word and Excel proficiency
  • Utilization review expertise
  • Intake and case management
  • Medical records management
  • Hospice care knowledge
  • Crisis intervention skills
  • Medical terminology proficiency
  • Insurance verification expertise
  • Social media management strategies
  • Hospitality and restaurant experience
  • Bartending and serving skills
  • Personal assistant capabilities

Certification

Driver's License

References

References available upon request.

Timeline

Mobility Technician

Atlas lift Tech
02.2024 - Current

Special Needs Paraprofessional

Maxim Healthcare Staffing
01.2024 - Current

Back Server/Food Runner

Niner Wine Estates
04.2023 - Current

Server/Wait staff and Bartender

Central Coast Party Helpers
12.2021 - Current

Intake Coordinator

Wilshire Home Health and Hospice
12.2021 - 09.2022

Quality Improvement Coordinator

College Community Services
03.2017 - 09.2022

Cerro Coso Community College