Gladys Oti-Boateng
Robbinsdale
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Fairview Southdale Hospital
Edina, MN
07.2023 - 02.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately, maintaining compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained new CNAs on best practices in patient care and facility protocols.
- Improved workflow efficiency by streamlining patient intake procedures and documentation processes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
DSP(Direct Support Professional)
Genesis Group Homes
Brooklyn Park, MN
08.2020 - 12.2025
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ran errands for patients, did shopping, and picked up other necessities.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted disabled clients to support independence and well-being.
CNA
Worldwide Travel Staffing
Tonawanda, NY
01.2021 - 02.2023
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Call Center Customer Service Representative
Comcast
Saint Paul, MN
05.2018 - 08.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Generated customer service reports to track customer satisfaction.
Customer Service Associate
Walgreens
Robbinsdale, MN
03.2016 - 05.2018
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Associate of Science - Nursing
North Hennepin Community College
Brooklyn Park, MN12-2026
High School Diploma - undefined
Hopkins Senior High School
Minnetonka, MN05-2013
Skills
- Measuring bodily fluids
- Feeding assistance expert
- EMR / EHR
- Responding to emergencies
- Recording vital signs
- Patient Management
- Documenting behaviors
- Tube feedings and medications familiarity
- Patient Assessments
- Inpatient care
- Adaptable
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Time management
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
CNA
Fairview Southdale Hospital
07.2023 - 02.2026
CNA
Worldwide Travel Staffing
01.2021 - 02.2023
DSP(Direct Support Professional)
Genesis Group Homes
08.2020 - 12.2025
Call Center Customer Service Representative
Comcast
05.2018 - 08.2020
Customer Service Associate
Walgreens
03.2016 - 05.2018
High School Diploma - undefined
Hopkins Senior High School
Associate of Science - Nursing
North Hennepin Community College