Summary
Overview
Work History
Education
Skills
Timeline
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Gladys Rubin

Katy,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

B.D.C Internet Manager

Texas Auto
06.2020 - 01.2023
  • Collaborated with cross-functional teams to develop new products and services based on industry trends and customer needs.
  • Led A/B testing efforts on various website elements to determine best practices for user experience and conversion optimization.
  • Trained new employees on best practices for digital marketing, SEO optimization, and content creation techniques.
  • Increased online sales by developing and implementing effective digital marketing strategies.
  • Streamlined internal communication processes by creating detailed project timelines and assigning clear responsibilities to team members.
  • Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

B.D.C Agent

Don McGill Toyota
02.2019 - 04.2020
  • Researched and stayed current in consumer and industry trends.
  • Worked with sales department to develop sales strategies and techniques.
  • Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Made average of 85 outbound and inbound calls
  • Made average of 85 outbound and inbound calls per day.

Customer Service Representative

Honda Cars Of Katy
09.2016 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

No Degree - Diagnostic Medical Sonography

HCC
Katy, TX

Skills

  • Digital Marketing Strategy
  • SEO Copywriting
  • Link Building
  • Strategic Partnerships
  • Creative Direction
  • CRM Integration
  • Sales funnel management
  • Search Engine Optimization
  • Website Management
  • CRM Software
  • Web Analytics
  • Multitasking Abilities
  • Customer Relationship Management

Timeline

B.D.C Internet Manager

Texas Auto
06.2020 - 01.2023

B.D.C Agent

Don McGill Toyota
02.2019 - 04.2020

Customer Service Representative

Honda Cars Of Katy
09.2016 - 02.2019

No Degree - Diagnostic Medical Sonography

HCC

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Gladys Rubin