Gladys Tapia
Lawrenceville,GA
Summary
Personable and dedicated, with strong aptitude for financial processes and attention to detail. Possesses solid understanding of accounts receivable principles and proficient in utilizing dental software and spreadsheets. Successful at efficiently handling patients inquiries, billing and administrative tasks. Familiar with documents affecting billing processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
A/R Specialist
Dentistry for Children
Chamblee, Ga
12.2021 - Current
- Collaborated with customer service, and accounting teams to ensure accurate invoicing and timely payments from clients.
- Maintained detailed records of all accounts receivable transactions.
- Maintained an organized filing system for all A/R documentation, facilitating easy retrieval for audits.
- Provided excellent customer service when addressing patients inquiries regarding billing issues or payment status updates.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Effectively communicated with patients about payment needs and kept updated, detailed and accurate ledgers.
- Worked on obtaining pre-authorization for procedure
Dental Assistant
Dentistry for children
Dunwoody, GA
06.2014 - Current
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Retail Sales Associate
JCPenney
Duluth, GA
01.2009 - 06.2014
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05.2013
Skills
- Worked on clearing house
- Excel filters
- Customer service
- Microsoft words
- Dental software
- Dispute Resolution
- Claim submission
- Customer Engagement
- Claims Processing
- Patient account management
- Insurance Verification
- Data entry proficiency
- Month-end closing procedures
- Audit Procedures
- Organization skills
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Certification
- Certified Dental Assistant
Languages
Spanish
Professional Working
Timeline
A/R Specialist
Dentistry for Children
12.2021 - Current
Dental Assistant
Dentistry for children
06.2014 - Current
Retail Sales Associate
JCPenney
01.2009 - 06.2014
GED -
Gwinnett Technical College