Gladys Tomala
Queens,NY
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
4
4
years of professional experience
Work History
Crew Member Trainer
Chipotle Restaurant
01.2021 - Current
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Established and maintained quality control standards.
Online Shopper
Walmart
09.2022 - 03.2023
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Participated in team meetings and staff training sessions.
Education
Associate of Arts - Liberal Arts And General Studies
La Guardia Community College
Sunnyside, United States03.2026
High School Diploma -
ATLAS High School
Astoria, United States06.2017
Skills
- Motivational Techniques
- Work Prioritization
- Brand Awareness
- Task Delegation
- Policies and Procedures
- Training Tools and Resources
- Learning Platforms
- Active Listening
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Online Shopper
Walmart
09.2022 - 03.2023
Crew Member Trainer
Chipotle Restaurant
01.2021 - Current
Associate of Arts - Liberal Arts And General Studies
La Guardia Community College
High School Diploma -
ATLAS High School
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