Jaliyah McCray
Henderson,NV
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
3
3
years of professional experience
Work History
Crew Member Trainer
McDonald's
Henderson, NV
09.2022 - Current
- Facilitated group discussions about best practices for providing excellent customer service.
- Assisted management in creating an effective scheduling system for the restaurant.
- Encouraged a positive working environment through regular one-on-one meetings with each trainee.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Motivated trainees by setting achievable goals for them to reach each day.
- Recognized outstanding performances from employees at the end of each shift.
- Organized team building activities that promoted collaboration among staff members.
Attractions Attendant
Circus Circus Hotel & Resort
Las Vegas, Nevada
03.2022 - 04.2022
- Resolved customer complaints promptly and courteously.
- Reported any unsafe conditions or malfunctioning equipment immediately to supervisors.
- Answered questions from guests about available services and amenities.
- Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.
- Monitored guest behavior while on premises to ensure safety of all patrons.
- Ensured that safety protocols were followed at all times.
- Verified age requirements for certain attractions according to company policy.
- Inspected tickets for accuracy and validity prior to admission.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2024
Skills
- Health and safety regulations
- Motivational techniques
- Work prioritization
- Feedback delivery
- Team leadership and supervision
- Training program coordination
- Active listening
- Product knowledge
- Cleaning and sanitation
- Team collaboration
- Workplace safety
- Motivational skills
- Basic training techniques
- Role modeling
- Food safety understanding
- Time management
- Task prioritization
- Dress code enforcement
Timeline
Crew Member Trainer
McDonald's
09.2022 - Current
Attractions Attendant
Circus Circus Hotel & Resort
03.2022 - 04.2022
High School Diploma -
Foothill High School