Zoey Lehr
Las Vegas,NV
Summary
At McDonald's, I excelled as a Crew Member Trainer, enhancing team efficiency by mentoring and training employees in customer service and food safety. My expertise in POS systems and employee engagement led to significant improvements in workplace dynamics and service quality. I adeptly balanced coaching with leadership, fostering professional growth and a safety-conscious environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member Trainer
McDonald's
07.2023 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Somerset Losee
Las Vegas05-2023
Skills
- Cash Handling
- POS Systems
- Health and Safety Regulations
- Employee Engagement
- Workplace Safety
- Coaching and Mentoring
- Team leadership and supervision
- Food safety understanding
- Food Safety
- Restaurant Standards
- Conflict resolution techniques
- Employee Training
Certification
Food Safety Handlers Card
Timeline
Crew Member Trainer
McDonald's
07.2023 - 09.2024
High School Diploma -
Somerset Losee
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