Gladys Trasorras
Los Angeles,CA
Summary
Detail-oriented Spray Tan Technician with a strong focus on customer satisfaction and innovative problem-solving. Proven ability to enhance service delivery and exceed client expectations.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Mobile Spray Tan Technician and CEO
Golden Touch Mobile Spray Tanning
Miami, FL
01.2012 - Current
- Executed daily responsibilities with accuracy and efficiency.
- Elevated customer satisfaction by resolving issues efficiently while providing friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by implementing creative solutions to address customer challenges.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Introduced innovative solutions that enhanced team performance and achieved positive outcomes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Facilitated training sessions for new CRM software features to enhance user proficiency.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Broadcast Journalism
ORU
Tulsa, OK12-2004
Skills
- Spray tanning
- Skin analysis
- Product application
- Spray gun control
- Body contouring
- Skin preparation
- Expert color matching
- Sanitation procedures
- Safety compliance
- Customer relationship management
- Sales techniques
- Sales and upselling
- Upselling and cross selling
- Inventory management
- Marketing and promotion
- Innovative thinking
- Creative thinking
- Problem solving
- Time management
- Attention to detail
- Multitasking
- Training facilitation
- Building positive rapport
- Answering phones
- Public speaking
- Self-discipline
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Norvell Master Certified Technician
Accomplishments
- Presidents club winner at Watertree Health
- MVP for BuzzRX
- Arison Achiever Award for AT&T advertising solutions
- Pinnacle Award winner for media department at ORU
Timeline
Mobile Spray Tan Technician and CEO
Golden Touch Mobile Spray Tanning
01.2012 - Current
Bachelor of Science - Broadcast Journalism
ORU