Sincere Brooks
Oakland,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service. Recognized for reliability and effective communication, consistently maintaining high standards of work ethics. Proven ability to enhance client satisfaction through personalized experiences and expert aftercare advice.
Overview
9
9
years of professional experience
Work History
Spray Tan Technician
Sunbrush Sprays
09.2023 - Current
- Administered personalized spray tanning sessions to ensure client satisfaction and desired results.
- Educated clients on pre- and post-tan care for optimal skin health and longevity of tan.
- Maintained high standards of cleanliness and sanitation in treatment areas according to safety protocols.
- Trained new technicians on equipment usage and application techniques to enhance service quality.
- Handled payments and finances with 100% accuracy
Personal Assistant
Sunbrush Sprays
09.2022 - Current
- Managed complex calendars
- Acted as the main line of communication between the customers and the business
- Prepared and organized confidential documents, ensuring compliance with company policies.
- Handled social media accounts
- Streamlined office processes, enhancing overall efficiency in administrative operations.
- Took on all orders and deliveries for the business
- Kept inventory of all products and finances
- Assisted with website startup and design
- Kept the owner up to date with current trends and products related to the business.
Office Coordinator
Rae Bar Aesthetics
07.2022 - 07.2025
- Acted as the face of the company by greeting clients and ensuring a memorable experience
- Managed scheduling for 15-30 daily client appointments, ensuring optimal use of resources and staff time.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels for services.
- Trained new staff, fostering a collaborative and efficient work environment.
- Ensured a clean, organized, and well-maintained environment through routine upkeep and general maintenance tasks.
- Maintained up-to-date knowledge on all services and products provided.
- Processed customer transactions accurately and efficiently using point-of-sale systems
Cashier
Everett and Jones Barbeque
01.2020 - 01.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of cashier area to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels at the register, ensuring optimal stock for seamless checkout experiences.
- Built relationships with customers to encourage repeat business.
Seasonal Worker
Whole Foods Marketplace
09.2019 - 12.2019
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Collaborated with team members to provide exceptional customer service during peak seasonal periods.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Camp Counselor
Allendale Recreation Center
06.2017 - 08.2018
- Led daily camp activities, ensuring safety and engagement for all participants.
- Mentored junior counselors, fostering teamwork and enhancing skill development.
- Developed age-appropriate programming to enrich campers' learning experiences.
- Facilitated conflict resolution among campers, promoting a positive environment.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
High School Diploma -
Oakland School For The Arts
530 18th St, Oakland CA 9461205-2020
Skills
- Personal assistance
- Customer service and hospitality
- Spray tanning and body contouring
- Verbal and written communication
- Adaptability and flexibility
- Creative thinking
- Reliability
- POS and Financial transactions
- Aftercare advice
- Hygiene and sanitation
- Professional ethics
- Appointment scheduling
- Sales and upselling
- California RBS certified
- Multitasking
- Data entry
- Interpersonal skills
- Schedule management
Languages
English
Native or Bilingual
Timeline
Spray Tan Technician
Sunbrush Sprays
09.2023 - Current
Personal Assistant
Sunbrush Sprays
09.2022 - Current
Office Coordinator
Rae Bar Aesthetics
07.2022 - 07.2025
Cashier
Everett and Jones Barbeque
01.2020 - 01.2021
Seasonal Worker
Whole Foods Marketplace
09.2019 - 12.2019
Camp Counselor
Allendale Recreation Center
06.2017 - 08.2018
High School Diploma -
Oakland School For The Arts