Gladys Williams

Pharmacy Technician/Pharmacist Intern

H-E-B Pharmacy

Round Rock, Texas

10.2005 - Current

Delivered personable customer service at pharmacy drop-off and pick-up counters and supported customer service by addressing inquiries and resolving issues promptly.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
Performed patient counseling to provide education on medication usage, side effects, and storage guidelines in compliance with the law.
Completed calls to prescribers to clarify DUR rejected prescriptions & acquire prescription clarifications.
Completed transfer of prescriptions both to and from the pharmacy.
Received new prescription orders via voicemail and telephone from prescribers/agents.
Completed TIPS and CMRs pertaining to MTM tasks in an effort to collaborate with healthcare professionals to enhance patient care strategies.
Completed both independent and group intern projects along with presentations to pharmacy staff.
Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations by recommending and providing both travel and routine immunizations to patients based on CDC recommendations and ACIP standards
Performed patient healthcare screenings including blood pressure, blood glucose, cholesterol and A1C, Provided point of care testing and patient specific injections
Assisted pharmacists in preparing and completing yearly inventory audits.
Managed prescription records using pharmacy management software proficiently.
Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.