Gladys Zapata Velez

• Monitor the clients, units, and grounds always to ensure the security and safety of each resident
• Training residential aides on daily basis and documentations
• Unit's and crib's inspections
• Monitoring kitchen and pantry area
• Examine all items entering the facility to ensure client and staff safety
• Provide crisis prevention and intervention as needed
• Record incidents and residents’ grievances appropriate in a logbook and on an incident report
• Maintain ongoing communication with all department supervisors concerning social services issues
• Manage entry logs to ensure all persons entering the facility are recorded and accounted for
• Participate in the development of site goals and objectives by making recommendations that can aid in site efficiency
• Assist clients with questions and resolve any issues as they may arise
• Monitor video surveillance of all areas of the facility
• Adhere to safety, health, and fire hazard guidelines, policies, and procedures
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
• Work diplomatically to solve issues that may arise.
  Provide coverage when necessary
• May be required to work evenings, weekends, and holidays as needed
• Perform all other required duties to ensure the facility is running efficiently

• Monitored clients' progress and tracked client services to provide crisis interventions.
• Works in collaboration with the government funded asylum programs.
• Enters client data into the appropiate Salesforce (aschost.nyc, host.nyc, hpdhost.nyc) Cares, databases
• Enters client data into the appropiate Cares databases
• Housing programs
• Implements the facilities rules.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Engaged one on one with students.

• Works in collaboration with government funded asylum programs for appointment and walk-in clients to be seen for intake.
• Arranges for appropriate language (interpreting) assistance through language.
• Enters client data into appropriate Salesforce databases.
• Make referrals to appropriate programs within city department of homeless services.

• Incorporated music and art activities to encourage creativity and expression
• Reviewed and approved designs, artwork and content developed by the creative team.
• Acted as senior lead to creative partners on photography and film shoots.
• Produced sketches,storyboards and roughs to visualize ideas.
• Collaborated with a creative design team to complete projects on tight deadlines

• Responsible for doing financial transactions
• Analyzed client's capital structures and plans
• recommended products and financial strategies.
• Worked collaboratively with stakeholders to discuss new projects, supplies and initiatives for determining impact on purchasing and production activities.

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• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Handled daily scheduling tasks and provided administrative support for entire department.