GLADYS ELIZABETH GONZALEZ - ROSILLO
Phoenix,AZ
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena and Tebra appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Umbrella Mobile And Behavioral Health
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Referral Coordinator
Integrated medical services
02.2023 - 10.2023
- Processed referral requests from patients, doctors and other health care professionals
- Responded to patient inquiries to offer timely updates regarding referral status
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Monitored referrals to foster timely completion and followed up with physicians to facilitate
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Medical assistant/Front Desk
Village Medical
02.2021 - 10.2022
- Maintained and updated patient information and vitals in medical records
- Cleaned, prepared, and maintained examination rooms and treatment area
- Prepared specimens for outside lab testing, as ordered by the physician
- Supported front office operations including billing, scheduling, patient check-in and check out, procedure tracking, and insurance verification.
Axon
Leadpoint
06.2019 - 02.2020
- Following standard work environment
- Stocked and maintained cleanliness of stations.
Medical Assistant - Externship
Central Arizona Urologists Ltd: Fishman James R MD
03.2016 - 04.2016
- Processed patient specimens according to priority and documented results
- Obtained information about clients' medical history, drug history, complaints and allergies
- Escorted patients to examination rooms
- Provided a comforting and soothing environment.
Education
Medical Assistant Studies -
Allen School
01.2016
High School Diploma -
Paradise Valley High School
01.2014
Skills
- Phlebotomy Specimen Collection
- EKG Waived Lab Tests
- Vital Signs Administrative Skills
- Sterilization & Autoclaving Urinalysis Microsoft Word
- Referrals Patient Interviews
- Bilingual/Invoicing Insurance Verification
- Clinical Skills Appointment Scheduling
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Umbrella Mobile And Behavioral Health
05.2024 - Current
Referral Coordinator
Integrated medical services
02.2023 - 10.2023
Medical assistant/Front Desk
Village Medical
02.2021 - 10.2022
Axon
Leadpoint
06.2019 - 02.2020
Medical Assistant - Externship
Central Arizona Urologists Ltd: Fishman James R MD
03.2016 - 04.2016
Medical Assistant Studies -
Allen School
High School Diploma -
Paradise Valley High School
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