Gladys L. Silva Hernandez
Lompoc,CA
Summary
I am 23 years old, been working since i was 15 and a half. I have plenty of work experience and have worked with different people. I can handel good or bad situations. I can also work under pressure and at fast pace restaurant. I am a team player, solve problems and make the right decision.
Overview
9
9
years of professional experience
Work History
Leasing, Maintenance, and Accounting Assistant
Tower Property Management
Lompoc , CA
2015.10 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Completed data entry tasks with accuracy and efficiency.
Cashier/Restaurant Manager
Super Grill
Lompoc , CA
2019.12 - 2021.06
- Carefully interviewed, selected, trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
Host and Busser
Sake Sushi
Lompoc , CA
2019.10 - 2020.01
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Cashier Waitress
El Tizon
Lompoc , CA
2017.06 - 2017.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Lompoc High School
Lompoc, CA06.2017
Skills
- Billing and Invoicing
- Bill Payment and Recordkeeping
- Customer Relations
- Verbal and Written Communication
- Customer Service
- Data Entry
- Conflict Resolution
Languages
Latin
Native or Bilingual
Timeline
Cashier/Restaurant Manager
Super Grill
2019.12 - 2021.06
Host and Busser
Sake Sushi
2019.10 - 2020.01
Cashier Waitress
El Tizon
2017.06 - 2017.08
Leasing, Maintenance, and Accounting Assistant
Tower Property Management
2015.10 - Current
High School Diploma -
Lompoc High School
Similar Profiles
Elizabeth JimenezElizabeth Jimenez
Maintenance and Leasing Assistant at Tower Property ManagementMaintenance and Leasing Assistant at Tower Property Management
David TauerDavid Tauer
Owner at Tower Property Services LLCOwner at Tower Property Services LLC
Stephanie GonzalezStephanie Gonzalez
Community Manager at Tower Management/InspireCommunity Manager at Tower Management/Inspire