Glatha Smith
Chicago,IL
Overview
2026
2026
years of professional experience
Work History
EVS Supervisor
Yona solutions, llc
Chicago, IL
- Encouraged continuous improvement efforts through feedback sessions with employees.
- Reviewed customer complaints regarding cleanliness issues and took corrective action as necessary.
- Coordinated and supervised daily operations of Environmental Services staff, ensuring compliance with established safety protocols.
- Performed preventative maintenance on all departmental equipment including vacuums, washers and extractors, floor machines.
- Assisted with interviewing prospective candidates for open positions in the department.
- Maintained accurate records of time worked by each staff member and submitted payroll information accordingly.
- Monitored team performance metrics such as productivity rates, absenteeism levels, employee satisfaction surveys.
- Provided guidance to staff members in order to maintain a safe working environment while adhering to OSHA guidelines.
- Developed and implemented policies and procedures to ensure efficient workflow in the department.
- Managed the scheduling of shifts for employees based on workload requirements and staffing needs.
- Communicated effectively with other departments in order to coordinate services delivery schedules.
- Organized special projects such as deep cleaning initiatives or carpet shampooing campaigns.
- Ensured maintenance of all inventory levels for supplies, chemicals, and equipment.
- Trained new hires on proper cleaning techniques, equipment usage, and safety regulations.
- Trained new employees on duties and responsibilities of department.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Investigated complaints about service and room cleanliness to take corrective action.
- Monitored daily operations of housekeeping staff and provided feedback.
- Established and implemented operational standards and procedures for housekeeping department.
- Sorting and washing laundry
- Maintenance coordination
- Inventory and supply logistics
- Employee evaluations
- Performance evaluation
- Supply inventory management
- Supplier selection
- Budget administration
- Vacuuming and sweeping
- Quality improvements
- Cost reduction
- Cleaning bathrooms
- Distribution management
- Cleaning practices
- Task assignment
- Department coordination
- Customer service-focused
- Training and mentoring
- Housekeeping
- Workplace safety
EVS/LAUNDRY/CENTRAL SUPPLY MANAGER
Uptown Care Center
Chicago, IL
01.2009 - 09.2025
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Examined building to determine need for repairs and cleaning issues.
- Evaluated team member performance and adjusted training based on needs of hotel.
- Performed and assisted with cleaning duties as necessary.
- Inspected work performed to ensure that it met specifications and established standards.
- Ensured that supplies and equipment were available in adequate amounts.
- Checked and maintained equipment to ensure that it was in working order.
- Issued supplies and equipment to workers.
- Instructed staff in work policies and procedures and use and maintenance of equipment.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Planned and prepared employee work schedules.
- Recommended changes that improved service and increase operational efficiency.
- Maintained required records of work hours, budgets, payrolls, and other information.
- Supervised in-house services, such as laundries, maintenance, and repair, dry cleaning and valet services.
- Evaluated employee performance and recommended personnel actions, such as promotions, transfers, and dismissals.
- Investigated complaints about service and equipment and took corrective action.
- Screened job applicants, and hired new employees.
- Established and implemented operational standards and procedures for departments supervised.
- Purchased new equipment, supplies, and furnishings.
- Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy.
- Recommended and arranged for additional services, such as painting, repair work, renovations, and replacement of furnishings and equipment.
- Inspected and evaluated physical condition of facilities to determine type of work required.
- Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
- Directed activities for stopping spread of infections in facilities, such as hospitals.
- Forecasted necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
- Provided technical guidance in resolving problems related to central supply operations or services provided by vendors.
- Successfully managed central supply inventory, ordering and stocking of supplies in a timely manner.
- Performed cost analysis activities when necessary to determine most cost-effective solutions.
- Trained new employees on proper handling techniques for medical equipment and supplies.
- Assisted in developing policies and procedures related to the management of medical supplies.
- Identified potential sources of supply chain disruptions and developed contingency plans accordingly.
- Utilized various software programs such as Microsoft Office Suite and ERP systems for data entry and reporting purposes.
- Conducted regular audits to ensure accuracy of inventory levels and records.
- Collaborated with other departments on projects that involved procurement or supply chain management activities.
- Implemented quality control measures to prevent errors in shipping and receiving processes.
- Developed and implemented procedures to ensure accurate tracking of all medical supplies.
- Supervised staff responsible for the receipt, storage, distribution and delivery of materials.
- Maintained relationships with vendors to obtain best pricing on medical supplies.
- Developed strategies for reducing costs associated with purchasing materials while maintaining high standards of quality control.
- Coordinated with other departments regarding product availability and order status updates.
- Ensured compliance with applicable safety regulations related to hazardous materials.
- Managed activities related to strategic and tactical purchasing, material requirements planning, controlling inventory, warehousing, and receiving.
- Analyzed inventories to determine how increased inventory turns, reduced waste, and optimized customer service.
- Participated in coordination of engineering changes, product line extensions, and new product launches to ensure orderly and timely transitions in material and production flow.
- Identified and qualified new suppliers in collaboration with other departments, such as procurement, engineering, and quality assurance.
- Determined appropriate equipment and staffing levels loaded, unloaded, moved, and store materials.
- Identified opportunities to reuse and recycle materials to minimize consumption of new materials, minimize waste, and to convert wastes to by-products.
References
Michael Applebaum Assistant Administrator 773-656-7097 michael.applebaum@ccmargatepark.com
Kyle Tarshish Hr Director 773-934-4768 kyle.tarshish@ccmargatepark.com
Edwina Shaw Social Services -773-554-2555
Janelle Johnson Activities Director 773-822-5288
Timeline
EVS/LAUNDRY/CENTRAL SUPPLY MANAGER
Uptown Care Center
01.2009 - 09.2025
EVS Supervisor
Yona solutions, llc