Glaucia Ascenzia
Sumter,SC
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Embraer Executive Aircraft, Inc.
07.2009 - 11.2023
- Excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Developed strategies to streamline and improve office procedures
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks daily
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
PATIENT ACCESS REPRESENTATIVE
Boca Raton Community Hospital
08.2007 - 01.2009
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Education
High School Diploma -
Escola Estadual Miguel Gontijo
Brazil08.2002
Certificate - Business Office Technology
Eastland Vocational School
Groveport, OH06.1995
Skills
- Reception Oversight
- Excel / Microsoft Word / Outlook/
- Data Entry/Filing
- Smartsheet/PowerPoint
- Office Administration
- Strong Problem Solver
- Surveillance Cameras
- Computer Proficiency
- Clerical/Administrative Support
- Effective Communication Skills
- Badge Control / Print
- Bilingual/Portuguese / Spanish
- Emails / Correspondence
- Multi-line Phone System
- Invoice Processing / SAP
- Time Management
Languages
Portuguese
Full Professional
Spanish
Professional Working
Timeline
ADMINISTRATIVE ASSISTANT
Embraer Executive Aircraft, Inc.
07.2009 - 11.2023
PATIENT ACCESS REPRESENTATIVE
Boca Raton Community Hospital
08.2007 - 01.2009
High School Diploma -
Escola Estadual Miguel Gontijo
Certificate - Business Office Technology
Eastland Vocational School
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