Gleb Sinelnikov

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• Prepared invoices for services rendered and collected payments from customers.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Ensured that all customer inquiries were handled promptly and accurately.
• Greeted customers and addressed their needs in a professional manner.
• Developed strong relationships with customers by providing exceptional customer service.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Upsold additional products or services when appropriate.
• Promptly responded to customer inquiries via phone, email or in person.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.

• Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
• Attended technical training courses when available to increase knowledge base.
• Diagnosed mechanical problems using specialized computer software and diagnostic tools.
• Inspected vehicle engines and other components to identify potential issues.
• Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
• Operated a variety of shop equipment safely and efficiently.
• Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
• Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
• Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
• Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
• Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
• Maintained a clean working environment at all times.
• Displayed excellent customer service skills when interacting with customers regarding their automotive needs.

• Performed maintenance on transmission systems such as replacing fluids, filters, seals, gaskets.
• Educated customers about the importance of regular maintenance for their car's transmission system.
• Inspected brake systems for proper functioning and safety compliance with state regulations.
• Identified and diagnosed malfunctions of automobiles using diagnostic equipment and tools.
• Tested vehicle components to determine the cause of malfunction, using computerized or manual test equipment.
• Performed preventive maintenance on vehicles such as oil changes, lubrication jobs, tire rotations, cooling system flushes, valve adjustments.
• Advocated for customer satisfaction by ensuring that all repairs were done correctly the first time.
• Conducted road tests to verify that the vehicle was operating properly after completing repairs.
• Evaluated, repaired and aligned vehicle suspensions.
• Maintained certifications and completed training on systems and components.
• Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

• Recommended corrective actions based on inspections findings such as tire replacement or brake repairs.
• Checked and repaired leaks quickly to avoid costly tire replacement.
• Performed scheduled services such as oil changes, brake jobs, tire replacement and rotations.
• performed fluid changes per service interval