Glen Abreu Polanco
New York,NY
Summary
Detail-oriented Criminal Justice Management undergraduate experienced in conducting thorough research and translating findings into actionable reports. Contributed to community engagement, public safety projects, and policy analysis while demonstrating a commitment to innovation and leadership advancement in public administration and law enforcement.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Private Driver and Assistant Manager
Supra Transportation
01.2023 - Current
- Transported elderly passengers to medical appointments, ensuring safety and efficiency.
- Assisted passengers individually to enhance comfort and provide attentive care during trips.
- Drove wheelchair-accessible vans in full compliance with safety and accessibility laws.
- Align transportation schedules with nursing home contract timeframes.
- Supervised daily operations and managed team workflows to maintain service quality.
- Represented the company professionally when interacting with clients, staff, and partner facilities.
Access-A-Ride Driver
ARRO
02.2022 - 01.2023
- Helped people with mobility needs by helping them get on and off the vehicle safely.
- Assisted passengers with mobility needs to board and disembark safely, ensuring comfort and security.
- Followed all the traffic rules and safety measures to ensure the safety of the passengers.
- Coordinated routes and schedules to optimize travel time and maintain timely service.
- Maintained clear communication with passengers and dispatch teams to facilitate efficient service delivery.
- Wrote concise, detailed weekly reports to document trips, incidents, and key observations.
Grocery Store Manager
Kianny’s Grocery
01.2015 - 03.2019
- Supervised daily operations to enhance workflow efficiency and elevate customer satisfaction.
- Supervised daily operations to keep the workflow smooth and maintain customer satisfaction.
- Provided exceptional customer service by identifying and resolving customers’ needs and concerns.
- Ensured that customers and employees were in a safe and secure environment by implementing effective safety protocols.
- Managed all aspects of operations, coordinating staff scheduling, supply chain management, and quality control to ensure seamless service delivery.
Education
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice
524 West 59th Street In Manhattan, New York City06.2026
Skills
- Timeliness
- Problem-solving
- Communication skills
- Critical thinking
- Communication strategies
- Punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Private Driver and Assistant Manager
Supra Transportation
01.2023 - Current
Access-A-Ride Driver
ARRO
02.2022 - 01.2023
Grocery Store Manager
Kianny’s Grocery
01.2015 - 03.2019
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice