Glen Hackney
Homewood,AL
Summary
Results-driven professional with extensive experience in financial services, recognized for enhancing operational efficiency through effective problem diagnosis and policy development. Proven ability to improve customer experience and employee morale while driving revenue growth. Strategic leadership and operational excellence lead to increased client engagement and satisfaction. Skilled in transforming challenging customer interactions into positive outcomes, fostering loyalty and retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisory Principal
Cetera Financial Group
Homewood, AL
05.2015 - Current
- Oversee and approve all new business for approximately 100 independent financial advisors.
- Responsible for reviewing business and sales practices, resulting in more than $35 million in annual revenue on $2 billion in assets under management.
- Lead strategic initiatives to enhance financial services and client engagement.
- Manage internal policies for compliance with industry regulations.
- Prepare client advisors for regulatory audits (FINRA, SEC, State Insurance Commissions).
Regional Relationship Manager
INTL FC Stone Securities
Birmingham, AL
08.2013 - 05.2015
- Developed and maintained strong client relationships across regional markets.
- Collaborated with internal teams to enhance client service and support.
- Managed regional accounts by addressing client inquiries and resolving issues promptly.
- Monitored customer feedback, and provided summary analysis to senior management.
- Operated as a liaison between clearing operations, client financial advisors, and retail customers.
Operations Specialist
Sterne Agee Clearing
Birmingham, AL
03.2010 - 07.2013
- Coordinated daily operations for broker/dealer to broker/dealer account transfers, and mutual fund account reconciliation.
- Managed customer inquiries, ensuring timely and accurate responses to maintain satisfaction.
- Analyzed operational processes and procedures to identify areas for improvement in efficiency and effectiveness.
- Collaborated with cross-functional teams to implement operational best practices across the firm.
Education
MBA - Business Analytics
Collat School of Business
Birmingham, AL08-2024
Bachelor of Arts - Economics
University of Alabama At Birmingham
Birmingham, AL12-2006
Skills
- Customer relationship management
- Operational efficiency
- Problem solving
- Effective communication
- Process improvement
- Policy development
- Data analytics
Affiliations
Poker, Kart & Sim Racing, Golf, Whitewater Kayaking, Soccer
Languages
Python
Limited
Certification
Securities Licenses - Series 7 General Securities Representative, Series 66 Investment Advisor Representative, Series 24 General Securities Principal, Series 53/54 Municipal Securities Principal, Series 4 Registered Options Principal
Accomplishments
- Graduated at the top of my MBA class.
- Chosen for numerous interdepartmental collaborations and working groups.
References
References available upon request.
Timeline
Supervisory Principal
Cetera Financial Group
05.2015 - Current
Regional Relationship Manager
INTL FC Stone Securities
08.2013 - 05.2015
Operations Specialist
Sterne Agee Clearing
03.2010 - 07.2013
MBA - Business Analytics
Collat School of Business
Bachelor of Arts - Economics
University of Alabama At Birmingham