GLEN HAYTER

Essential Duties & Responsibilities

• Manage Cylinder Head Shop, Engines and components Shop, Machine Shop, Turbo Shop and Governor Control Shop
• Coordinate, direct, and review projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Confer with other management and staff to discuss work specifications, procedures, complaints, and problems.
• Prepare and review work specifications; approve contracts, quotes and cost estimates. Prepare budgets, bids, and direct the negotiation of work order contracts with clients.
• Present and explain proposals, reports, and findings to clients
• Plan and direct the installation, testing, operations, maintenance, and repair of facilities and equipment.
• Develop and implement policies, standards and procedures for the work performed in the department, shop and field.
• Recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence.
• Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services.

Management Responsibilities

• Provide oversight and direction to direct reports in accordance with the organization's strategy, goals, policies and procedures.
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Oversee day to day operations of the Insitu and Workshop departments
• Manage workshop facility and machine shop operations
• Manage the Insitu and Workshop departments P&L
• Accountable for the management of both departments staff (20+)
• Develop and maintain key customer relationships
• Ensure that the staff knows and adheres to Goltens: Quality Management System (QMS), HSE Management System (HSEMS)
• Utilize and develop company ERP systems to better understand trends and develop strategic plans to maximize sales and future business
• Work closely Senior exec team to develop and accomplish goals and strategic plans
• Setting yearly budget and budget follow up of economic results
• Motivate and supervise staff to achieve set business goals and common KPIs
• Providing competitive pricing and quotations for customer requests
• Develop strategies and LTSA agreements to help secure key customer sales.

• Day to day leadership and personnel responsibility for the GCS (Global Customer Support) Propulsion, Deck Machinery, Motion control and automation team in the region
• Work closely with the GCS division and GCS Americas Management Team to develop and accomplish goals and strategic plans
• Develop and monitor the operational organizational structure of GCS Americas
• Develop, monitor, and improve intercompany trade agreements within the Americas Region
• Responsible for Planning, Monitoring, and Improving Resource exchange agreements and rotations in the Americas Region to support best cost and utilization
• Create a workplace culture that is consistent with Rolls-Royce's values, that is employee oriented and that emphasizes teamwork, quality, continuous improvement, and high performance
• Setting yearly budget and budget follow up of economic results for GCS Americas (propulsion, Deck Machinery, Motion Control and Automation)
• Motivate and supervise staff to achieve set business goals and common KPIs
• Monitor and make improvements to employee satisfaction, including use of regional tools (surveys, newsletters, etc.)
• Empower employees to achieve efficient decision making throughout all levels of the organization
• Performance reviews as per set schedule, enforce staff discipline and employee recognition as needed
• Ensure that the staff knows and adheres to RR America's: Quality Management System (QMS), HSE Management System (HSEMS), RR's Anti-Corruption Policy, Personnel Handbook and RR's Code of Ethics
• Make sure local QMS guidelines, procedures etc
• Are developed, updated and followed
• Ensure all resources within GCS Americas complete and maintain training and certification programs, implement additional training as needed
• Provide full support and collaboration to all other divisions and departments in RR Americas
• Monitor and effectuate work distribution amongst resources inside the Americas Region
• Report financial and operational status monthly to VP GCS Americas
• Report KPI's and implement corrective actions to improve overall quality of service and profitability
• Ensure RR Americas is operating with an inventory of parts that represent the business in the region
• Customer Satisfaction – Develop, Implement, Facilitate, and Improve RR's America's customer relationships

• Supervise and control workload for service team of 46 employees
• Experienced at implementing workshop management systems; motivate and encourage positive and ethical employee relations
• Oversee ongoing professional development and training opportunities for employees as it pertains to company growth and performance
• Proactive managing of employee PDR's, PIP's and personal training objectives
• Responsible for the safety of facility and service engineers/technicians and maintaining a safe working environment in the shop area
• Implemented a rigorous international ISO certification; areas including HSE and quality assurance
• Successfully plan and coordinate various large service-based overhauls
• Oversees revenue targets and customer base, providing exceptional support to both existing and potential business opportunities
• Handle all monthly budgetary targets, focused goal on maximum employee utilization and reduction of overhead costs
• Lead weekly WIP meetings, concentrating on job productivity and unresolved open jobs Customer relations
• POC for all customer enquiries
• Assist sales support team
• Customer relations
• Problem resolution (RCI)

• Undertake relevant routine maintenance, repair and commissioning work on Marine equipment in accordance with the maintenance contract(s)
• Direct and lead a team on service operations repair work where necessary
• Read blueprints, schematics, diagrams and technical order to determine methods and sequences of assembly
• Inspect, analyse, record calibration results and produce Service and Technical Reports
• Create an appropriate customer contact log and issues monitor which will form the basis of an ongoing customer / contract management plan
• Advise customers on other products and pursue upgrade opportunities on vessels of work.

• Responsible for day-to-day management of the workshops (Cylinder head department, Engines and components, Turbo, Fuel Shop and Governor Shop)
• Manage teams, production and packaging projects, productivity, and leading team leaders
• The Workshop Services Manager is also responsible for documenting processes, initiating process improvements, balancing manpower utilization, meeting deadlines and for ensuring quality control and efficiency in production and delivery
• Focused on ensuring continuous development of the workshop staff members and employee retention, including cross-training and individual employee growth plans and learning
• Essential Duties:
• Leading and developing Section Leaders who manage their workshop production areas and team members
• Responsible for planning; monitoring; and job allocation and flow in the workshop including job scheduling and labor allocation for day-to-day operations
• Coordinate resources, (operational and human) schedules and activities to effectively manage workshop jobs
• Ensure supplies are ordered for each job
• Assist with quoting, project management, materials purchasing and quality checks
• Ensure correct job numbers are used and that time records are correct
• Provide oversight and check job estimates
• Manage received goods, checking quantities, dispatching goods, and invoices
• Regularly report progress on each job and quickly communicate delays or concerns with stakeholders
• Report on labor overruns or shortfalls
• Act as a technical adviser on key projects and other areas of the business as requested
• Work with the General Manager and Field Service Managers to respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
• Identify customers’ needs and explain/demonstrate services offered to them, which may involve technical descriptions of services
• Receive and review feedback from customers and follow up to ensure customer satisfaction
• Work with the General Manager and commercial stakeholders to investigate customer complaints and concerns arising from services and suggest appropriate solutions
• Discuss with team to identify appropriate course of action
• Develop and implement systems to record, file and store information pertaining to customer inquiries
• Management Responsibilities
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Empower employees to take responsibility for their jobs and goals
• Delegate responsibility and expect accountability and regular feedback
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.