Glen Nielsen
Dispatcher For Over The Road Drivers
Pacoima,CA
Summary
Logistics and Transportation Management Professional experienced in driving operational efficiency and timely deliveries. Achieved team collaboration and adaptability to changing demands through effective route planning and customer service. Focused on utilizing problem-solving skills to ensure smooth operations and maintain clear communication with drivers and customers.
Overview
1
1
Language
47
47
years of professional experience
Work History
Dispatcher self employed
Glen Nielsen
Pacoima, CA
03.2021 - Current
- Represented independent owner-operator truck drivers to brokers for nationwide freight transportation.
- Completed carrier packets and signed rate confirmations for drivers while tracking their progress daily for brokers.
- Coordinated daily dispatch operations to align drivers, routes, and service priorities.
- Monitored call flow and reassigned resources to address urgent scheduling changes.
- Communicated clear instructions to field staff and supported timely issue resolution.
Owner
Glen Nielsen Painting
Pacoima, CA
03.1980 - Current
- Estimated project costs for customers based on their specific needs and preferences.
- Prepared surfaces for painting, including repairs on walls, ceilings, and exteriors of houses.
- Estimated jobs, prepared bids, and reviewed scopes for accurate pricing and planning.
- Managed customer relationships, resolving concerns and maintaining clear project communication.
Agent/Dispatcher
Landstar
Pacoima, CA
03.2018 - 04.2021
- Coordinated load assignments for Landstar and approved drivers across Lower 48 states. Completed and submitted carrier packets for brokers to facilitate load transportation. Authorized rate confirmations for drivers to ensure timely dispatch.
- Departed from role to address health issues.
- Coordinated freight movements between shippers, carriers, and consignees to maintain shipment continuity.
- Negotiated capacity solutions with carriers while balancing service requirements and lane coverage.
- Monitored load status and resolved transit issues to protect delivery commitments.
Dispatcher
Roadrunner Transportation
Van Nuys, CA
04.2016 - 04.2017
- Coordinated back haul loads for company drivers to ensure timely deliveries to terminals.
- Signed rate confirmations for drivers to ensure proper documentation. for the driver. Track the driver's progress for the broker.
- Coordinated daily driver assignments and shipment coverage to maintain fluid dispatch operations.
- Monitored load status and updated customers on pickup, transit, and delivery changes.
- Resolved routing delays by rerouting freight and communicating revised instructions to drivers.
Driver/ Dispatcher
Covenant Cartage
Burbank, CA
08.1995 - 03.1998
- Delivered small freight throughout Southern California as independent driver before transitioning to Dispatcher role.
- Managed incoming calls for the company
- Coordinated pick up and delivery times with clients, ensuring timely service.
- As Dispatcher, answered company phones
Education
Computer Aided Drafting - Architecture (AA)
National Educational Center
Commerce, CA06-1994
BA - ministry
Central Bible College
Springfield, MO04-1979
Skills
Freight dispatching
Logistics Coordination
Document Management
Data entry
Microsoft Outlook
Decision-making
Customer service
Load planning
Timeline
Dispatcher self employed
Glen Nielsen
03.2021 - Current
Agent/Dispatcher
Landstar
03.2018 - 04.2021
Dispatcher
Roadrunner Transportation
04.2016 - 04.2017
Driver/ Dispatcher
Covenant Cartage
08.1995 - 03.1998
Owner
Glen Nielsen Painting
03.1980 - Current
Computer Aided Drafting - Architecture (AA)
National Educational Center
BA - ministry
Central Bible College