Glen Owens

• Resolved customer inquiries through multiple communication channels, enhancing client satisfaction and retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved customer inquiries using CRM software to enhance satisfaction and retention.
• Managed 30+ calls a day assisting students.

• Cultivated loyal clientele through friendly interactions and genuine appreciation.
• Delivered exceptional customer service during high-volume, fast-paced operations.
• Executed drink orders within a 2-3 minute time frame, ensuring timely service.

• Collaborated with professional cleaning team to maintain cleanliness and organization in residential homes.
• Applied suitable cleaning products to maintain high cleanliness standards.
• Performed cleaning tasks following job instructions and established cleanliness standards to enhance client satisfaction.

• Ensured high standards of sanitization and cleanliness to promote food safety.
• Organized and stored food ingredients from daily deliveries in designated areas.
• Prepared food and coordinated timely delivery of dishes to enhance customer satisfaction.

• Ran errands and made copies.
• Reviewed and managed job postings on Handshake App to ensure quality opportunities for students.
• Assisted supervisor in teaching class by preparing materials and supporting students.

• Picked and packed products efficiently in a warehouse environment.
• Collaborated with team to fulfill customer orders efficiently.
• Shipped over 20,000 orders while maintaining a consistent work schedule of 30+ hours per week.

• Developed a business concept for Marketing class, focusing on a product to sell during Market Day.
• Generated over $800 in sales within two days and maintained sales for several months.
• Dedicated numerous nights to handcrafting unique tie-dyed shirts, ensuring quality and creativity in each piece.

Taken apart of a six-month esthetician program covering: skin care expertise training, introduction to sociology, and chemical safety.