Glenda Burnett
Hallsville,MO
Summary
Experienced and compassionate Quality Assurance Director specializing in supporting individuals with disabilities. Successfully managed a caseload of 22 clients, addressing their activities of daily living, health, and safety needs to enhance their overall quality of life. Collaborated closely with HR on hiring, employee retention, and policy development, fostering strong relationships with guardians and healthcare team members. Led a team of over 50 dedicated employees, committed to making a positive impact and improving the lives of those in need. Veteran Director of Quality Assurance with 19 years at Life Christian Outreach, experienced in leading inspection and validation efforts. Skilled in overseeing large team efforts and providing hands-on support to critical client representatives. Dedicated to maintaining the best quality of life for individuals in need and fostering excellent employee morale.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Burnett Catering Llc
01.2023 - Current
- Ensured compliance with health regulations by implementing strict food safety protocols during preparation, transportation, storage, and serving of meals at events
- Planned and executed high-profile catering events for corporate clients, ensuring seamless coordination of logistics, menu selection, and service delivery
- Collaborated with clients to understand their specific event requirements and preferences, customizing menus and services accordingly
- Oversaw all aspects of event setup, including table arrangements, decor placement, audiovisual equipment setup, and signage display
- Managed budgets for each catering project by accurately estimating costs based on client requirements while maximizing profitability
- Led pre-event meetings with clients to discuss timelines, expectations, special requests or accommodations needed for successful execution of the event
Event Coordinator
LifeSound
10.2022 - 10.2024
- Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
- Implemented innovative ideas to enhance the overall experience at events
- Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards
- Coordinated all aspects of event setup, including seating arrangements, and decorations, menu options
- Created detailed timelines and schedules for each event to ensure smooth execution from start to finish
- Maintained strong relationship's with representatives such entertainers, and suppliers
Quality Assurance Manager
Life Christian Outreach
12.2016 - 10.2024
- Coordinated internal/external audits to assess compliance with Department of Mental Health regulations
- Assisted with Department of Mental Health compliance surveys
- Created detailed reports summarizing monthly medical reports
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Scheduled appointments for patients, managed patient records, and updated medical charts accurately
- Cultivated relationships with healthcare providers, legal guardians, parents, case managers and teacher's
Res Hab Director
Life Christian Outreach
11.2012 - 12.2016
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Mentored and coached employees to develop their skills and advance within the organization
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
- Collaborated with HR department on talent acquisition efforts; interviewed candidates for key positions
- Served as a liaison between executive leadership/house managers/ direct care staff members/HR department
- Fostered a culture of innovation/creativity within the organization, encouraging employees to think outside the box
House Manager
Life Christian Outreach
10.2007 - 11.2012
- Managed daily operations and maintenance of residential home, ensuring a high standard of cleanliness and functionality
- Provided comprehensive care for the individuals ensuring their safety, well-being, and care
- Managed household schedules including coordinating medical, counseling, monthly visits with case managers
- Maintained inventory of individuals adapted equipment, medication and medical supplies etc
- Maintained household supplies such as groceries, cleaning products, toiletries etc
- Supervised 10-15 staff members, monthly staff scheduling, conducted monthly house meetings/training, Reviewing daily logs, Mars, Completing monthly reports
- Demonstrated flexibility in working hours including 24/7 on call for crisis and scheduling issues
- Planned vacations by researching destinations, making travel arrangements (flights/hotels), creating itineraries etc
Direct Support Professional
Life Christian Outreach
02.2006 - 10.2007
- Assisted individuals with developmental disabilities in their home
- Following each individual ISP, assisting with their daily ADL's, assisting with reaching each individuals goals
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
Education
GED -
David Douglas High School
Columbia, MO03.2008
Skills
- Supervising Experience
- Quality Assurance/Quality Control
- Training & Development
- Project / Program Management
- Event Coordination
- Catering Experience
- Developmental Disabilities Experience
- Staff Scheduling
- Conflict Resolution
- Employee Supervision
- Employee Evaluation
- Employee Engagement
- Employee Training
- Quality Inspection
- Schedule Appointments
- Medication Administration
- Mentoring
- Organizational Skills
- Medical Records
- Events Management
- Internal Audits
- Budgeting
- Food Safety
- Change Management
- Senior Leadership
Certification
- CMA level 1
- CPR and first aid
- Food Handlers permit
Timeline
Catering Coordinator
Burnett Catering Llc
01.2023 - Current
Event Coordinator
LifeSound
10.2022 - 10.2024
Quality Assurance Manager
Life Christian Outreach
12.2016 - 10.2024
Res Hab Director
Life Christian Outreach
11.2012 - 12.2016
House Manager
Life Christian Outreach
10.2007 - 11.2012
Direct Support Professional
Life Christian Outreach
02.2006 - 10.2007
GED -
David Douglas High School
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