Glenda Cooper
Customer service
Diamond,Missouri
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times.
Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
32
32
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Joplin, MO
10.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company.
- Secured premises and personnel by monitoring surveillance equipment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw entry and exit of up to 100 plus employees and visitors daily.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Interacted assertively but non-confrontationally with personnel and general public.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Lab Technician/Sample Coordinator
Jasper Products
Joplin, MO
11.2002 - 11.2012
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Examined Food for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Manager/Waitress
Moms Country Kitchen
Jay, OK
03.1984 - 11.2002
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Propelled continuous improvements and strategically capitalized on current market trends.
Education
NSU
Tahlequah, OKGED -
Jay High School
Jay, OK1981
Skills
- Federal and State Regulation Compliance
- Intrusion Detection
- Crisis Management Plans
- Detailed Activity Logs
- Team Player
- Security Operations Experience
- Active Listening
- Security Procedures Knowledge
- Critical Thinking
- Customer Satisfaction
- Standards of Excellence
- Learning Strategies
- Quality Control Analysis
- Cooperative Attitude
- Detail-Oriented
- Monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Security Guard
Allied Universal Security Services
10.2018 - Current
Lab Technician/Sample Coordinator
Jasper Products
11.2002 - 11.2012
Manager/Waitress
Moms Country Kitchen
03.1984 - 11.2002
NSU
GED -
Jay High School
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