Glenda Coreas Mancia
Richland
Summary
Dynamic and detail-oriented professional with a proven track record in hospitality and healthcare, eager to leverage strong organizational and time management skills in diverse settings. Over four years of experience as a Barista Shift Supervisor, adept at overseeing daily operations, training staff, and maintaining high service standards while ensuring customer satisfaction. Knowledgeable in basic medical assisting procedures, including phlebotomy and patient monitoring, committed to delivering exceptional patient care and optimizing treatment outcomes. Recognized for effective communication, teamwork, and problem-solving abilities that foster collaboration and drive team success.
Overview
5
5
years of professional experience
Work History
Barista/ Shift Supervisor
Starbucks Company
Washington DC
10.2020 - 06.2024
- Supervised daily operations, ensuring adherence to company standards and protocols,ensures the Starbucks outlet maximizes sales, profit, service and associate satisfaction while ensuring excellent guest service.
- Maintain accurate inventory counts to meet customers demands and sustain operations
- Handled and resolved customers issues and complaints with professionalism tact to drive customers satisfaction and repeat business
- Train team members in successful strategies to meet operational and sales targets.
- Trained and mentored new baristas, enhancing team performance and customer service quality.
Patient Tech
Sibley Memorial Hospital
Washington DC
05.2020 - 06.2024
- Updating electronic medical and patient records, completing clerical duties, and maintaining patient care equipment and other medical equipment
- Monitoring vital signs, blood pressure, pain levels, and reactions to treatment and therapy, identify findings, and provide reports to nursing team members
- Gather patients samples for laboratory testing, organize and label specimens to ensure compliance with lab safety protocols
- Assisted nursing staff in delivering patient care and managing daily operations.
- Demonstrates a thorough knowledge of work practices, policies, and procedures
Patient Registration Clerk
Inova Fairfax Medical Campus
Falls Church VA
10.2019 - 11.2022
- Collect and record patient demographic and financial data in computer system
- Obtained correct and complete information from patients regarding both demographics and insurance
- Carried out front office duties utilizing data entry skills in the framework of medical databases.
- Received, recorded and addressed incoming and outgoing communication via telephone and complaints with professionalism.
- Enhanced office productivity by handling high volume of callers per day.
- Resolved problems, improved operations and provided exceptional services.
Education
Nursing -
Prince George Community College
Largo05.2024
Skills
- Versatile in dynamic environments
- Proficient in English and Spanish
- Effective prioritization
- Skill enhancement programs
- Effective communication through listening
- Professional telephone communication
- Promotional marketing and advertising
- Proactive safety awareness
- Empathetic and accountable
- Customer service expertise
Languages
Spanish
Professional
English
Professional
French
Elementary
Interests
- Backpacking and Hiking
- Road Trips
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Wine Tasting
- Artificial Intelligence (AI) and Machine Learning
- Kayaking
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Barista/ Shift Supervisor
Starbucks Company
10.2020 - 06.2024
Patient Tech
Sibley Memorial Hospital
05.2020 - 06.2024
Patient Registration Clerk
Inova Fairfax Medical Campus
10.2019 - 11.2022
Nursing -
Prince George Community College