Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenda Cuchillas Alvarenga

Raleigh

Summary

Diligent Administrative with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.

Overview

18
18
years of professional experience

Work History

Wakemed Urgent Care
05.2022 - Current
  • Check in/outpatients walk in patients. Register Virtual appointments, collect copayments.
  • Balance cash drawers at end of shift. Verifies insurances on websites and on the phone.
  • Workers comp intake and follow up on claims.
  • Answer direct telephone calls to the correct department.

Wake Med OB-GYNPAR/Referral Representative
07.2023 - 09.2024
  • Patient accounts Representative
  • Checking in and checking out patients, ensuring patients has correct insurance information in the system.
  • Scheduling follow ups, new patients, and return patient appointments.
  • Promoted to Referral Representative within 3 months.
  • Schedules surgeries for patients and obtains prior authorizations.
  • Familiar with Medicaid, Medicare, emtala guidelines.

Wakemed Urology/Surgery
09.2021 - 04.2022
  • Assist Schedulers of Ped Urology and Ped Surgery to schedule surgeries.
  • Obtains prior authorizations for outpatient and inpatients surgeries.
  • Manges WQ’s making sure patient gets scheduled in timely manner.
  • Gets prior authorizations for Radiology testing.
  • Called OR and Coordinate Surgery dates and times for patients.
  • Manage 4 Doctor's Calendars.

Wake Med Gastroenterology
12.2017 - 01.2021
  • Scheduled surgeries for Colonoscopies, EGD, US, and other Radiology testing.
  • Obtained prior authorizations for procedures and Radiology.
  • I called patients and gave instructions on how to prepare and where to go for a variety of procedures.
  • Managed WQ’s on daily basis.
  • Translations from English to Spanish basic clericals.

WPP (Wake Med Physician Practices) Pulmonology
04.2015 - 06.2017
  • Scheduled appointments, check in and check out. Get accounts pre-registered a week ahead of appointments, make pregnancy contacts and collected payments on it.
  • Called insurance companies to verify benefits.
  • Collected copayments. Handled cash drawer.

Bilingual Patient Access Representative

WakeMed Health and Hospital
07.2007 - 04.2015
  • Perform registration and basic insurance verification, ensuring collection of critical data elements necessary proper patient identification and billing.
  • Identify and update patient demographic information on EPIC system as defined by departmental policy and procedures.
  • Interpret physician orders for appropriate testing or admission criteria.
  • Obtain Insurance Card copies or validate insurance information via electronic medical record.
  • Explains process and forms to patients prior to securing signatures and ensures all documents are properly signed and witnessed as required.
  • References available upon request.

Education

Medical Billing/Coding Certificate -

Savannah Community College
02.2003

High School Diploma - General Education

Wakefield High School
Arlington, VA
06.1997

Skills

  • Excel/Microsoft Word
  • EPIC
  • 3M
  • NC Tracks
  • Time Management
  • Bilingual/Spanish
  • Healthpay
  • Order Facilitator
  • Office Practicum
  • Benchmark Systems
  • Knowledge of Medical Terminology
  • Navigates Iqueue systems

Timeline

Wake Med OB-GYNPAR/Referral Representative
07.2023 - 09.2024

Wakemed Urgent Care
05.2022 - Current

Wakemed Urology/Surgery
09.2021 - 04.2022

Wake Med Gastroenterology
12.2017 - 01.2021

WPP (Wake Med Physician Practices) Pulmonology
04.2015 - 06.2017

Bilingual Patient Access Representative

WakeMed Health and Hospital
07.2007 - 04.2015

High School Diploma - General Education

Wakefield High School

Medical Billing/Coding Certificate -

Savannah Community College

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