Workforce Manager
Glenda Eddy
Qualfon, Inc
Windsor,CO
1
Certification
25
years of professional experience
Workforce Manager experienced in managing office operations and enhancing administrative efficiency. Achieved improvements in productivity and streamlined processes through effective leadership and team coordination. Focused on fostering a productive work environment and adapting to changing operational needs.
Work History
Workforce Manager
17 Years 7 Months- Managed workforce across multiple, multi-site accounts, including capacity planning, scheduling, real-time queue management, and adherence.
- Led workforce planning and scheduling to optimize resource allocation and enhance operational efficiency.
- Analyzed workforce trends and forecasts to support strategic decision-making for resource management.
Office Manager and Public Records Researcher
6 Years 11 Months- Title, Criminal, Lien searches and reports to ensure clear title for mortgage lenders
- Executed marketing campaigns to enhance visibility, Processed billing statements for client accounts, P&L
- Developed and maintained office policies to ensure compliance with company standards.
Education
Bachelor of Arts - Psychology
Deans List Graduate
Skills
Workforce Management
Effective communication
Resource Allocation
Statistical Analysis
Workforce Analytics tasks
Capacity planning
Administrative support
Organizational skills
Clear oral/written communication
Data Interpretation
Certification
- Six Sigma: Green Belt
- Issued Jul 2019
Timeline
Workforce Manager
Qualfon, Inc
12.2008 - 07.2026Read More
Office Manager and Public Records Researcher
Hollisearch
09.2001 - 08.2008Read More
University of Northern Colorado
Bachelor of Arts from Psychology
Read More