Abbey Armstrong
Saratoga Springs,UT
Summary
Highly skilled and versatile professional with extensive results-oriented experience in business intelligence and reporting by overseeing forecasting, projections, as well as data entry, project management, public relations, social media marketing, writing, editing, and data analytics. Proven ability to develop and execute strategic communication plans, drive brand awareness, and ensure workforce efficiency through effective management and enablement solutions. Adept at streamlining processes using emerging technologies, meeting tight deadlines, and delivering exceptional results in both collaborative and independent environments. Seeking to leverage robust background in leadership for rewarding role with an outstanding organization.
Overview
12
12
years of professional experience
Work History
Workforce Manager
Aptive Environmental
Provo, UT
06.2020 - Current
- Utilize Sigma reports to optimize workforce productivity and ensure maximum results.
- Lead employee engagement initiatives and analyze performance data to improve high-volume branches.
- Collaborate with branch managers to align staffing needs with monthly production targets.
- Provide weekly workforce updates to senior management and leadership teams.
- Developed standard operating procedures and contributed to the employee manual.
- Conducted regular meetings with team members and supervisors to discuss workloads and performance.
Telecom Order Analyst
LogMeIn
Pleasant Grove, UT
10.2017 - 05.2020
- Managed smooth porting processes and resolved issues with customers and project managers.
- Point of contact for approval or denial of port-outs.
- Analyzed customer orders to ensure accuracy and completeness of information.
- Identified discrepancies in order documents, communicated with customers to resolve issues, and updated records accordingly.
- Coordinated with other departments to ensure timely delivery of products and services.
- Processed customer orders from entry to completion using internal software systems.
- Coordinated team birthdays and other administrative duties.
Licensing Coordinator/Sales Agent
Healthplans.com
West Jordan, UT
08.2016 - 07.2017
- Reviewed and updated license agreements for accuracy and compliance.
- Maintained accurate records of all licensing activities.
- Educated and enrolled consumers into health insurance plans tailored to their needs.
- Navigated multiple systems to manage customer interactions effectively.
Data Acquisitions Specialist
Ziplocal
Provo, UT
12.2013 - 07.2016
- Trained new employees and assisted with interview processes for the team.
- Created and compiled operating procedures for data acquisition and lead generation.
- Managed lead assignments and compiled sales reports for the management team.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
Central Disclosures Specialist
WJ Bradley Mortgage Capital
South Jordan, UT
01.2013 - 11.2013
- Processed and sent disclosures to mortgage applicants, and helped resolve discrepancies in documentation.
- Monitored changes in mortgage laws and regulations.
- Coordinated with other departments to ensure efficient workflow processes.
Education
Bachelor of Science - Public Relations And Organizational Communication
University of Utah
Salt Lake City08-2011
Associate of Science - Communications
Snow College
Ephraim, UT05-2007
Skills
- Data Entry & Analytics
- Project Management
- Strategic Communication
- Social Media Marketing
- Public Relations
- Process Improvement
- Employee Training & Development
- Workforce Management
- Confidential Document Control
- Scheduling expertise
- Analytical Thinking
Timeline
Workforce Manager
Aptive Environmental
06.2020 - Current
Telecom Order Analyst
LogMeIn
10.2017 - 05.2020
Licensing Coordinator/Sales Agent
Healthplans.com
08.2016 - 07.2017
Data Acquisitions Specialist
Ziplocal
12.2013 - 07.2016
Central Disclosures Specialist
WJ Bradley Mortgage Capital
01.2013 - 11.2013
Bachelor of Science - Public Relations And Organizational Communication
University of Utah
Associate of Science - Communications
Snow College