Samantha Fraser
Orlando
Summary
Highly motivated professional with over 5 years of experience in hospitality and administrative support. Focused on balancing guest service with operational logistics, including data management and team coordination. Dedicated to keeping daily operations organized and ensuring clear communication between leadership and staff to help the team run smoothly.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Universal Orlando
Orlando
08.2024 - Current
- Manages daily operations and staff training to maintain high service standards while implementing workflow strategies that improve efficiency and guest wait times.
- Facilitates professional correspondence with senior leadership and executives. Attends meetings and distributes notes and action items to keep the team aligned.
- Assists with the rollout of new products from start to finish. Coordinates technical system updates and POS buttons to make sure launch day goes smoothly.
- Acts as a point of contact for onsite support divisions to help coordinate facility maintenance, logistical needs, and departmental requirements.
- Manages departmental records and operational data using SharePoint and Excel. Audits internal databases such as UKG and Eatec to ensure accuracy and compliance.
- Analyzes historical data and projections to develop production plans and labor strategies. Identifies opportunities to improve process efficiency and documentation accuracy.
- Develops presentation materials for new venue/product concepts and business ideas to share with leadership.
- Oversees warehouse orders and internal supply chain requests. Conducts regular inventory assessments to ensure resource availability.
- Creates supplemental materials and guides for in-venue training to support team member development.
Developing Leadership Talent
Universal Orlando Resorts
Orlando, Florida
04.2024 - 07.2024
- Participated in classes, focusing on effective leadership development, building strong teams, fostering open communication, and cultivating problem-solving and decision-making skills.
- Gained valuable networking experience by interacting with colleagues from diverse departments and leadership levels across the company.
- Expanded knowledge within the industry through functional training from both in-venue management team and other venue/departments.
Cash Coordinator
Universal Orlando
Orlando, FL
08.2021 - 08.2024
- Worked closely with management to coordinate service and production for Diagon Alley while training new hires and coaching team members to improve performance and guest satisfaction.
- Used Microsoft Office to analyze and maintain financial reports including till variances, vending audits, and nightly consolidations.
- Collaborated with interdepartmental teams to maintain venue equipment and POS systems while managing cash handling and staff scheduling.
- Supported TSAT projects by designing event posters, flyers, and employee recognition boards to improve venue culture.
Education
Bachelor of Science - General Studies
University of Central Florida
Orlando, FL08-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2022
Skills
- Microsoft Office & SharePoint
- POS System Management
- Data Entry & Analytics
- Verbal & Written Communication
- Project Coordination
- Administrative Support
- Staff Management and Scheduling
- EHS & Audit Compliance
- Interdepartmental Logistics
Timeline
Restaurant Manager
Universal Orlando
08.2024 - Current
Developing Leadership Talent
Universal Orlando Resorts
04.2024 - 07.2024
Cash Coordinator
Universal Orlando
08.2021 - 08.2024
Associate of Arts - General Studies
Valencia College
Bachelor of Science - General Studies
University of Central Florida