Jackeline Rodriguez Velez

Saint Cloud,FL

Summary

Dedicated professional with extensive experience in aviation safety and customer recovery. Known for dependability and bilingual communication, consistently delivering exceptional service and managing conflict with discretion and professionalism.

Overview

years of professional experience

Work History

Inflight Crewmember

JetBlue

Orlando, FL

02.2017 - Current

Maintain strict compliance with FAA regulations, company policies, safety protocols, and operational procedures in fast-paced, high-responsibility environments.
Manage sensitive and time-critical situations with discretion, professionalism, and sound judgment during delays, diversions, and emergency operations.
Trained and certified in CPR, AED, and emergency response procedures, with experience de-escalating elevated customer and operational situations.
Deliver clear verbal and written communication while assisting diverse groups of customers and internal stakeholders.
Consistently recognized for dependability, punctuality, teamwork, and commitment to organizational standards and customer satisfaction.
Make travel arrangements and submit expense reports in Concur

Property Management Administrator

El Faro Airbnb

Manati, PR

03.2020 - 01.2024

Provided general administrative support, including answering phone calls, responding to emails, and greeting visitors.
Assisted with event planning, including coordinating logistics, arranging catering and accommodations, and sending invitations.
Manage office supplies, including ordering and maintaining inventory.
Developed and implemented effective filing systems, both physical and digital, to ensure easy access and retrieval of information.
Coordinated property maintenance schedules, ensuring timely resolution of issues and tenant needs.

Customer Service Representative

Infosys BPO

Aguadilla, PR

01.2014 - 07.2016

Managed high-volume customer interactions supporting aerospace OEM orders, logistics, and
escalations.
Coordinated with planners, program management, and external partners to meet operational deadlines.
Utilized SAP for contract review, purchase order processing, and data accuracy.
Developed and documented standard operating procedures, reducing process gaps and improving
team consistency.
Managed calendars and coordinated meetings in Outlook.
Provided exceptional customer service to internal and external stakeholders.

Education

Master of Arts - Computer Information Systems

Inter American University of Puerto Rico

Aguadilla

05-2017

Skills

Safety & Regulatory Compliance (FAA / FARs)
Emergency Response & De-escalation
Policy & Procedure Adherence
Incident Documentation & Reporting
Conflict Resolution & Customer Recovery
Leadership Support & Peer Mentoring

Dependability & Attendance Accountability
SAP & Operational Systems
Microsoft Office & SharePoint
Bilingual: English / Spanish
Calendar & Schedule Coordination
SharePoint, MS Teams and Channels

Timeline