GLENDA FOSTER
Spartanburg,SC
Summary
Results-driven Senior Sales/Customer Service Manager with a proven track record in enhancing client satisfaction and loyalty. Expertise in problem-solving and escalation management, committed to driving customer retention and service delivery improvements.
Overview
17
17
years of professional experience
Work History
Senior Sales /Customer Service Manager
Spectrum | 2017 – Present
Greenville, SC
02.2017 - Current
- Led customer service team to enhance client satisfaction and loyalty through effective problem resolution.
- Developed training programs that improved staff performance and reduced response times for customer inquiries.
- Implemented new CRM system, streamlining communication and increasing efficiency in tracking customer interactions.
- Analyzed customer feedback data to identify trends, driving initiatives that improved service delivery standards.
Customer Service /Senior Sales Supervisor
Spectrum
Greenville, SC
09.2008 - 02.2017
- Led sales team to exceed quarterly targets through effective strategy implementation and performance coaching.
- Developed and executed training programs to enhance product knowledge and sales techniques among team members.
- Analyzed market trends to identify opportunities, influencing product positioning and promotional strategies.
- Fostered relationships with key clients, driving customer retention and satisfaction initiatives across the region.
Education
Bachelor of Science - Telecommunications
Rutledge College
Spartanburg ,SC06-2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Escalation Management
- Customer Retention
Timeline
Senior Sales /Customer Service Manager
Spectrum | 2017 – Present
02.2017 - Current
Customer Service /Senior Sales Supervisor
Spectrum
09.2008 - 02.2017
Bachelor of Science - Telecommunications
Rutledge College