Glenda Gonzalez
Houston
Summary
To secure a position where my existing skills in the areas of administration and customer service can be utilized by a progressive and innovative company.
Overview
13
13
years of professional experience
Work History
Credit Analyst
Republic Services
Remote
01.2020 - 06.2024
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Credit Solutions advisor
Credit Human Federal Credit Union
Houston, TX
09.2016 - 05.2019
- Answered multiple phone lines and directed calls to appropriate staff
- Assisting customers with auto loan questions pertaining to their account
- Document all incoming and outgoing calls for future reference
- Processed payments and applying them to specific accounts, if payments need to be refunded they will be credited to customers account
- Assisted supervisor with total loss insurance claims and gap claims.
- Assisting dealership with refunds with back end warranty
Finance Specialist
Rhodes Auto Sales
Houston, TX
09.2014 - 04.2016
- Responsibilities
- Being a Team Lead I would make sure every one is at there desk making their collection calls and assist my co workers when questions and problems arise with their accounts.
- I would also have direct contact with customers concerning their accounts and financial questions dealing with payments
- Accomplishments
- My leadership with knowledge and experience in collections I'm able to assist my team to move forward in their daily accounts.
- Skills Used
- My knowledge of collections as well a strong tone of voice, able to navigate in and out of accounts.
- Excellent customer service when speaking directly and over the phone. I'm able to lead when need to and also willing to follow.
Account Representative
La Fiesta Auto Finance
Houston, TX
04.2013 - 04.2014
- Answered multiple phone lines and directed calls to appropriate staff
- Assisting customers with auto loan questions pertaining to their account
- Document all incoming and outgoing calls for future reference
- Processed payments and applying them to specific accounts
- Assisted supervisor with total loss insurance claims
Customer Service representative
Office Depot
Houston, TX
08.2011 - 02.2012
- Answering multiple phone lines and transferring them to the correct department
- Filing folders and inputting data into the company system
- Making personal business cards for customers, stamps, banners and printing out blue prints
- My responsibilities were to also ship packages through UPS
Customer Service Representative
Bush Intercontinental Airport
Houston, TX
05.2011 - 07.2011
- I was responsible to take packages to the airplanes for the customers
- Assisted clients with any information they had around the store
- Identified callers to secure client identity
- Greeting customers and taking care of their needs
Education
High School Diploma -
Marques Learning Center
Houston, TXSkills
- Bilingual - Fluent in English and Spanish
- High level computer skills including MS Word, Excel, Outlook, AutoStar Fusion, Portal Pay, and Collector Pro
- Customer service orientated
- Multiple phone line management
- Average typing speed of 50 WPM
- Ability to work autonomously as well as in a team environment with staff from diverse backgrounds
- Demonstrated excellent communication skills
Timeline
Credit Analyst
Republic Services
01.2020 - 06.2024
Credit Solutions advisor
Credit Human Federal Credit Union
09.2016 - 05.2019
Finance Specialist
Rhodes Auto Sales
09.2014 - 04.2016
Account Representative
La Fiesta Auto Finance
04.2013 - 04.2014
Customer Service representative
Office Depot
08.2011 - 02.2012
Customer Service Representative
Bush Intercontinental Airport
05.2011 - 07.2011
High School Diploma -
Marques Learning Center