Glenda Martinez
Miami,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Publix
Miami, FL
06.2021 - 01.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL12-2023
Southwest Miami Senior High School
Miami, FL05-2022
Bachelor of Science - Nursing
Keiser University
Miami Skills
- Time Management
- Performance Evaluation
- Leading Team Meetings
- Report Generation
Languages
Spanish
Professional
English
Professional
Certification
- Register Behavior Technician Certification .
Timeline
Customer Service Supervisor
Publix
06.2021 - 01.2024
Associate of Science - Nursing
Miami Dade College
Southwest Miami Senior High School
Bachelor of Science - Nursing
Keiser University