Keith Gholston Jr
Fort Mitchell,AL
Summary
Human resources coordinator with 6 years of experience in recruitment, policy development, merchandising, and office management. Proven ability to enhance employee relations and streamline processes. Recognized for exceptional performance and consistently surpassing organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
AAFES Exchange
Fort Benning, Georgia
08.2025 - Current
- Supervised daily customer service operations and ensured team compliance with company policies.
- Trained and mentored new staff on effective customer interaction techniques and problem resolution.
- Collaborated with other departments to streamline processes and enhance overall service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
IT Specialist
US Army
Fort Benning, USA
08.2023 - 07.2025
- Install, configure, and maintain computer hardware, software, and networks.
- Provide technical support to end-users, troubleshooting and resolving IT-related issues.
- Monitor system performance and ensure optimal functionality.
- Implement and maintain security protocols, ensuring the integrity and confidentiality of the company's data.
- Assist with the management of servers, databases, and network equipment.
- Conduct regular system backups and ensure disaster recovery plans are in place.
- Assist in the development and implementation of IT policies and procedures.
- Manage software updates, patches, and upgrades across the organization.
- Collaborate with other teams to integrate and optimize IT solutions for various business processes.
- Provide training to staff on new technologies or software systems.
- Maintain and monitor network security, firewalls, and anti-virus systems.
- Keep up-to-date with the latest industry trends and technologies.
- Provided technical support to personnel across various units.
Human Resources Coordinator
US Army
Fort Benning, USA
03.2019 - 07.2025
- Managed HRIS, ensuring efficient data management and reporting capabilities.
- Managed a large team within the department of the army and advised that team on productivity, training, and work performance.
- Maintained employee records and ensured data accuracy in HR systems.
- Prepare reports on staffing levels and status of personnel.
- Evaluate personnel qualifications for special assignments.
- Delegating/Drafting award and promotion certificates.
- Workforce planning and management.
- Assisted with memo writing for Reduction in Force.
- Developed job analysis and descriptions for Reduction in Force.
- Assisted with review of applicant eligibility and qualifications to make final determinations.
- Coordinated recruitment processes for military personnel across various departments.
- Managed onboarding procedures to ensure compliance with Army regulations.
- Collaborated with marketing team to align visuals with promotional campaigns.
- Maintained inventory of visual merchandising supplies and materials.
Store Associate
AAFES Exchange
Fort Benning, Georgia
02.2017 - 02.2019
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor displays.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and ensured availability of merchandise.
- Monitored inventory levels and reported discrepancies to management.
- Implemented visual merchandising standards to improve store appearance.
- Collaborated with team members to enhance customer service experience.
Education
Associate of General Studies - Human Resources Development
Columbus Technical College
Columbus, GA01-2028
Human Resource Managers Course - Human Resources Training
US Army
Fort Bliss, TX05-2022
Human Resources Basics Course - Human Resources Training
US Army
Columbia, SC03-2019
High School Diploma -
E.E. Smith High School
Fayetteville, NC06-2015
Skills
- Human resources management
- Employee training
- Team building
- Customer service
- IT troubleshooting
- Data management
- High proficiency in using MS Office products
- Proficient with HR systems
- Performance evaluation
- Email management
- Team productivity
- Task delegation
- Customer relationship management (CRM)
- Employee schedule management
- Records management
- Time tracking
- Staff assignments and supervision
- Work prioritization
- Workflow coordination
- Time management
- Quality assurance
- Conflict resolution
- Research and due diligence
- Performance evaluations
- Customer relations
- Workforce optimization
- MS office
- Analytical and critical thinking
- Training & Development
- Flexible and adaptable
- Proficient in using Adobe Suite products
Professional Summary - Summary
- Human Resources Coordinator, 6, US Army
- IT Specialist, 2, US Army
- Stocker, 2, AFEES Military Clothing
Timeline
Customer Service Supervisor
AAFES Exchange
08.2025 - Current
IT Specialist
US Army
08.2023 - 07.2025
Human Resources Coordinator
US Army
03.2019 - 07.2025
Store Associate
AAFES Exchange
02.2017 - 02.2019
Associate of General Studies - Human Resources Development
Columbus Technical College
Human Resource Managers Course - Human Resources Training
US Army
Human Resources Basics Course - Human Resources Training
US Army
High School Diploma -
E.E. Smith High School