HERMAN JETHROW
US Postal Service
Ocean Springs,MS
41
years of professional experience
Veteran Information Technology professional with military and civilian expertise in Telecommunications, Human Resources, Administration, and Security Operations. Delivered exceptional customer service and enhanced team performance through effective conflict resolution and communication skills. Focused on contributing to organizational success while pursuing opportunities in Network Management, Desktop Services, or Administration.
Work History
Sales and Service/Distribution Association/Customer Service Supervisor
7 Years 2 Months- Performs a variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
- Provided sales and customer service support by greeting customers, explaining store layout, identifying special interests, and referring to sales and promotional programs; assisted with product selection and addressed customer inquiries as needed.
- Provides product and service information to customers, including informing customers regarding special offers; suggesting selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
- Handled and processed customer purchases and returns using point of sale system; assisted customers with transactions to ensure a smooth checkout experience.
- Maintained store appearance by setting up, arranging, and replenishing displays and merchandise racks; ensured selling areas and work stations were organized and presentable to enhance customer experience.
- Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory personnel.
- Verifies presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.
- Checks and sets post office stamp-vending machines and postage meters.
- Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
- Managed accountable items to ensure proper tracking and organization.
- Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.
- Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes.
- Executed additional tasks as required by management.
- Supervised customer service operations, ensuring accurate mail handling and compliant front-counter transactions.
LAN/WAN Specialist
4 Years 3 Months- Managed network administration, configuring routers, firewalls, access points, and cabling to ensure optimal network performance
- Installed hardware and software configurations including VOIP
- Controlled user permissions to ensure data security to computers and databases
- Provided desktop support to more than 100 users in 13 counties
- Managed Help Desk operations, overseeing ticketing and problem resolution to streamline support processes
- Provided desktop support to over 100 users across 13 counties, resolving issues to enhance user experience
- Performed administrative duties that encompassed purchasing, budgeting, reporting, and inventory tracking
Administrative Office Manager
4 Years 9 Months- Managed office operations including staff payroll, inventory, supplies, accounts payable/receivable, price negotiation, and contracting
- Maintained vendor relationships to ensure timely service delivery, tracking invoices for on-time payment
- Designed, implemented, and measured effectiveness of office policies and procedures
- Prepared operational reports for management and monitored procedures for current, accurate recordkeeping
- Recruited, trained, evaluated, and tracked more than 15 employees
- Measured administrative results against standards, implementing corrective actions to maintain compliance
- Designed and implemented filing systems that improved recordkeeping integrity and streamlined access to information
- Planned and executed special company events
IT Field Technician
4 Years 9 Months- Delivered technical services and customer support during field visits to resolve issues effectively
- Diagnosed technical problems and implemented solutions to restore functionality
- Diagnosed workstation, printer, and network issues, restoring onsite user productivity.
- Installed, configured, and replaced desktops, laptops, peripherals, and cabling.
- Supported ticket resolution using service desk workflows and remote troubleshooting tools.
IT Field Technician
1 Year- Delivered technical services and customer support during field visits, ensuring client satisfaction
- Diagnosed technical problems and implemented effective solutions to restore system functionality
- Installed and configured workstations, peripherals, and mobile devices for onsite users.
- Resolved hardware, software, and connectivity issues through systematic troubleshooting.
- Documented service tickets, resolutions, and asset updates in tracking systems.
Security Services Contractor
11 Months- Delivered unarmed and armed security services to ensure safety and security of personnel and property
- Maintained accurate logs and recordkeeping to support operational accountability and compliance
- Directed site security operations, ensuring consistent enforcement of access control procedures and safety protocols. 2. Monitored CCTV systems and alarm panels, responding quickly to suspicious activity and potential breaches. 3. Conducted routine patrols to identify vulnerabilities, report hazards, and maintain secure facility conditions. 4. Verified visitor credentials, managed entry logs, and restricted unauthorized access to protected areas. 5. Documented incident reports accurately, preserving clear records for investigations and client review. 6. Coordinated emergency response actions during alarms, incidents, and safety concerns with calm professionalism. 7. Inspected security equipment regularly, resolving issues and escalating maintenance needs to preserve system reliability. 8. Guided junior security personnel on procedures, communication standards, and effective incident handling.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Desktop Support Technician
3 Years 2 Months- Delivered Helpdesk services and managed problem ticketing to resolve user issues efficiently
- Provided telephone and in-person technical support to enhance user experience and resolve technical challenges
- Conducted preventative maintenance on network equipment, desktops, and laptops to ensure optimal performance and reliability
- Conducted preventative maintenance on network equipment, desktop and laptop computers, and other equipment
- Assisted with computer migrations by transferring user data and settings
Armed Security Guard
1 Year 11 Months- Conducted armed security patrols in designated areas to ensure safety and deter criminal activity.
- Kept detailed logs and performed recordkeeping to support operational procedures and accountability.
- Patrolled premises to deter unauthorized access and identify safety hazards.
- Monitored surveillance systems and reported suspicious activity promptly.
- Enforced access control procedures for employees, visitors, and vendors.
Information Technology Specialist
20 Years- Configured user accounts, permissions, and access controls in Active Directory and related systems.
- Monitored system performance, identifying outages and coordinating rapid restoration actions.
- Troubleshot Navy networks, resolving connectivity and workstation issues across classified and unclassified environments.
- Installed and maintained hardware, software, and peripherals supporting mission-critical communications.
Education
B.A. - Applied Science, Information Systems Security
A.A. - Information Technology, Computer Network Systems
Skills
Security Clearance
Network Administration
Managed competing priorities in complex business environments
IT installation and maintenance
Human resources management
Sales strategies
Technical analysis expertise
Performed as Project Manager for executing IT plans
strategies
and assignments
Sales Strategy Development
Priority management
Timeline
Sales and Service/Distribution Association/Customer Service Supervisor
US Postal Service
10.2018 - 12.2025Read More
LAN/WAN Specialist
Mississippi Regional Housing Authority
10.2013 - 01.2018Read More
IT Field Technician
A3 Solutions
04.2012 - 04.2013Read More
Administrative Office Manager
Cleveland Carter Enterprises, Inc.
01.2009 - 10.2013Read More
IT Field Technician
Peak Systems, Inc.
01.2009 - 10.2013Read More
Security Services Contractor
Magnolia Security
01.2008 - 12.2008Read More
Armed Security Guard
Asset Protection and Security Services
05.2006 - 04.2008Read More
Desktop Support Technician
TEK Systems, Inc.
10.2005 - 12.2008Read More
Information Technology Specialist
US Navy
06.1985 - 06.2005Read More
ITT Technical Institute
A.A. from Information Technology, Computer Network Systems
Read More
ITT Technical Institute
B.A. from Applied Science, Information Systems Security
Read More