David Potts
Akron,Ohio
Summary
Self-disciplined candidate knowledgeable in base security. Qualified to use weapons and security equipment and makes informed and swift decisions. Flexible individual with stamina to work in high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Police Officer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Windstream Telecommunications
12.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Air Transportation Journeyman
United States Air Force Reserve
12.2018 - Current
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Fostered military transportation safety and efficiency.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Coordinated transport of food and medical supplies for prompt delivery to correct destination.
- Examined cargo and freight shipments to check goods' condition.
Security Forces Augmentee
United States Air Force Reserve
01.2023 - 07.2023
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Monitored personnel access and maintained accurate security records.
- Operated security console equipment to monitor and control access.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
Education
Bachelor of Arts - Aeronautics
Kent State University
Kent, OHBachelor of Arts - Government Contracting And Acquisitions
American Military University
Online06.2025
High School Diploma -
Maplewood Jr/Sr High School
Guys Mills, PA06.2018
Skills
- Investigate Claims
- Calm and Professional Under Pressure
- Methodology Improvements
- Staff Support
- National Security
- Emergency Situations
- Grounds Patrols
- Defense Techniques
- Training Procedures
- Troop Discipline
- Microsoft Office Suite
- Firearm Handling
- Personnel Protection
- Daily Logs
- Defensive Operations
- Security Clearance
- Crime Prevention
- Air Base Defense
- Item Transport
- Status Reports
- Warehouse Operations
- Checking in Passengers
- Ramp Service
Affiliations
- Lions Club
- International Brotherhood of Electrical Workers (IBEW)
Certification
ASP Baton
Beretta M9
M4 Carbine
Timeline
Security Forces Augmentee
United States Air Force Reserve
01.2023 - 07.2023
Customer Service Technician
Windstream Telecommunications
12.2022 - Current
Air Transportation Journeyman
United States Air Force Reserve
12.2018 - Current
Bachelor of Arts - Aeronautics
Kent State University
Bachelor of Arts - Government Contracting And Acquisitions
American Military University
High School Diploma -
Maplewood Jr/Sr High School