Cynthia Casey

Responded to inbound calls, resolving client inquiries and enhancing customer satisfaction. Scheduled benefit appointments. •Using interviewing skills to determine client's eligibility for social security Assisted Medicare beneficiaries with premium questions, ensuring clear understanding of benefits. Documented and processed death reports, maintaining accurate records for compliance and service continuity.

• Responded to inbound calls, resolving client inquiries and enhancing customer satisfaction.Scheduled benefit appointments.•Using interviewing skills to determine client's eligibility for social securityAssisted Medicare beneficiaries with premium questions, ensuring clear understanding of benefits.Documented and processed death reports, maintaining accurate records for compliance and service continuity.
• Provided detailed information on benefits and eligibility requirements to customers.
• Assisted clients with Social Security inquiries and application process.

•Managed accounts receivable for denied or underpaid insurance claims, ensuring prompt resolution. Contacted insurance companies to initiate appeals or reconsiderations, advocating for claim approvals. •Verified insurance details by contacting patients and medical practices, ensuring accurate billing. •Handled incoming calls from patients to address inquiries and process payments. to take patient payments or answer patient questions

• Processed reimbursement claims for medical devices and services efficiently.
• Coordinated with healthcare providers to resolve billing issues promptly.
• Reviewed patient documentation to ensure accuracy and completeness.

• Facilitated communication between providers and payers regarding payment disputes.
• Maintained records of all appeal activities in a timely manner.
• Compiled and documented information for appeal cases.

Managed billing processes for long-term care pharmacy department, ensuring accurate invoicing. •Responsible for entering patient insurance information to bill insurance Communicated with long-term care facilities to resolve reporting errors, enhancing data accuracy.

• Processed patient billing inquiries with accuracy and attention to detail.
• Managed insurance claims submissions and follow-ups for timely resolutions.
• Coordinated payment collection efforts from patients and insurance providers.

•Onsite representative for MD Anderson Cancer Treatment Center Managed insurance correspondence to ensure timely processing at MD Anderson Cancer Treatment Center. •Printed medical records and explanations of benefits using CMS 1500 forms for claim processing.

• Managed billing inquiries and resolved customer issues promptly.
• Coordinated payment collections and tracked outstanding accounts to minimize delays in revenue recovery.
• Processed invoices using billing software and maintained accurate records.

•Managed billing for long term care pharmacy department, ensuring accuracy and compliance. •Responsible for entering patient insurance Information to bill insurance •Communicated with long term care facilities to resolve reporting errors and enhance billing accuracy.

• Managed client billing inquiries and resolved discrepancies effectively.
• Reviewed invoices for accuracy and compliance with company policies.
• Coordinated billing processes with internal teams and external clients.

• Reviewed customer accounts and resolved overdue balances through phone and email outreach.
• Reconciled account balances and investigated payment discrepancies with clients.
• Prepared aging reports and tracked delinquent accounts for collection follow-up.
• Maintained customer payment records and updated account notes in accounting systems.

Reviewed explanations of benefits to identify reasons for denied medical claims. Contacted insurance representatives to dispute claim denials and advocate for resolution. Resubmitted claims for payment. Appealed denied claims to the medical director for review, aiming to secure proper payment.

• Communicated with customers to negotiate payment plans and resolve disputes effectively.
• Utilized collection software to track payments and maintain accurate account records.
• Reviewed explanations of benefits to identify reasons for denied medical claims.Contacted insurance representatives to dispute claim denials and advocate for resolution.Resubmitted claims for payment.Appealed denied claims to the medical director for review, aiming to secure proper payment.

• Resolved customer issues to enhance satisfaction and loyalty
• Answered inbound calls for customer complaints, providing timely solutions
• Handled escalated supervisor calls to address complex issues
• Scheduled service repairs to ensure efficient operation and customer convenience
• Trained and mentored new hires.

Answered inbound customer service calls, addressing inquiries and reviewing account balances to ensure customer satisfaction. Answered questions about non-sufficient fund fees. Processed customer account cancellations, facilitating a smooth transition and maintaining accurate records. Verified available funds for customer transactions. Mentored new hires during onboarding and provided guidance.

• Resolved client inquiries through phone, email, and in-person communication.
• Provided accurate information to clients regarding Social Security benefits and services.
• Assisted clients with applications for Social Security programs and services.

Conducted patient interviews to gather detailed insights on eating patterns, informing tailored nutrition strategies. Developed and implemented nutrition care plans aligned with physician diet prescriptions, enhancing patient dietary adherence. •Instructed patients on dietary guidelines and their families concerning the diet plan and assist with proper implementation of the dietary plan provided

• Collaborated with healthcare teams to coordinate comprehensive nutrition care services.
• Assessed nutritional needs of service members and recommended dietary plans.
• Developed educational materials on nutrition and wellness for military personnel.