Glenda Shannon
Hoover,AL
Summary
Compassionate mental health advocate with extensive experience in crisis management and conflict resolution. Skilled in collaboration with multidisciplinary teams to deliver tailored support and resources, enhancing patient outcomes and promoting recovery.
Overview
9
9
years of professional experience
Work History
Follow-up counselor
Vibrant Emotional Health
New York, NY
11.2022 - Current
- Provide evidence-informed information and referral, brief supportive counseling, crisis intervention, and suicide prevention support to callers and chat/text visitors who are in emotional distress.
- Conduct assessments according to program policies and procedures.
- Utilize the resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
- Manage interactions to ensure an appropriate level of support is provided, and document interactions accurately.
Hospital Court Liaison
Northwest Alabama Mental Health Center
Jasper, AL
05.2022 - 11.2022
- Interview, evaluate, and assess for mental health, and substance abuse issues.
- Gather information on each client who attends court for the week, and report on that client's progress and compliance in treatment.
- Consult with the Coordinator, psychiatrist, nursing staff, probation officers, or other staff as necessary.
- Work collaboratively with court staff, including court officers, defense attorneys, assistant district attorneys, and judges, to facilitate program admissions.
- Inform community staff about the legal requirements and directives given by judges to individuals who have been released.
- Provide accurate documentation of charts daily, including clinical assessments, referrals, progress, and follow-up.
- Provide initial diagnostic impressions, service plan recommendations, and advocacy strategies.
Intake Social Worker
Destiny Springs Healthcare
Surprise, AZ
07.2021 - 05.2022
- Develops a comprehensive social history and psychosocial assessment that includes the resident's problems, strengths, and preferences, including cultural, religious, and ethnic background, and implications for the care plan.
- Orients patients and families to the facility, its services, its service limitations, and residents' rights.
- Completes mandatory documentation within the timelines established by applicable regulations.
- Mediates issues that arise among patients, families, and staff.
- Provides linkage with appropriate community resources by maintaining knowledge of other systems, making referrals, and identifying unmet needs (e.g., transportation, outpatient treatment referrals, etc.).
- Provides patients with crisis management services.
- Develops a comprehensive discharge plan beginning upon admission, in collaboration with patients' families, multidisciplinary staff, referral agencies, and outpatient services.
- Reports any abuse or neglect in the family while the case is open, and submits an Incident Report to the Department of Child Safety, Program Director, Director of Compliance, and Program Supervisor.
Crisis Professional
Centene Corporation
Tempe, AZ
08.2020 - 07.2021
- Answer incoming telephone calls, and triage behavioral health needs.
- Provides clinical information, resources, and education for inbound calls and outbound calls.
- Dispatch mobile crisis teams when an individual is experiencing a mental health emergency.
- Provide care coordination services to individuals or families seeking mental health support across the United States.
- Consult with school staff, and emergency services personnel, as needed.
- Determine if cases need to be referred to the Department of Child Services, Adult Protective Services, or law enforcement.
- Schedule and conduct welfare checks to provide care facilitation.
- Promote recovery concepts, and inspire hope.
- Coordinate with other internal and external agencies to meet callers' needs.
- Provide professional assessments and interventions within the scope of social work practice.
Transitional Care Specialist
Banner Staffing Services
Mesa, AZ
04.2019 - 11.2020
- Processes and facilitates the timely discharge/transfer of clients from hospital care to identified post-acute settings.
- Notifies care coordination team member(s) if patient or caregiver demonstrates or verbalizes any inability/concern to be able to manage their post-acute plan or responsibilities.
- Facilitates/ implements the care plan with proposed interventions in collaboration with the healthcare team.
- Collaborates with all members of the healthcare team to implement, manage and communicate the transition of care arrangements.
- Performs transfer of accurate, patient information between all appropriate entities of the post-acute care continuum.
- Assist and support patients and families in making appropriate arrangements for the post-acute plan.
- Assist patients and pharmaceutical reps in person or on the phone to provide each patient assistance with insurance authorizations on medication for coverage under their plan.
Program Coordinator
Lifewell Behavioral Wellness
Phoenix, AZ
06.2016 - 04.2019
- Monitor caseload daily to ensure required documentation is completed promptly, including annual assessments, treatment plans, case reviews, and discharge plans.
- Provides a safe and secure environment for clients in a residential setting, engages them in skills training designed to enhance functioning, leading to community integration and self-sufficiency in living, learning, social, and work environments.
- Implement standards, policies, and procedures leading to the performance of the program; revise services to demonstrate client needs and the program's requirements.
- Monitor staff members' workloads and hours, coordinate their schedules, approve timecards, and plan their time off.
- Reports patient grievances as required.
- Educates patients in all aspects of treatment and steps to recovery.
- Coordinates weekly and/or monthly staffing with the client’s clinical team.
- Approve budget expenses up to authorized dollar amounts; ensure that all funds, physical possessions, and other property of the organization are appropriately protected and administered.
- Participate in the hiring, training, coaching, mentoring, and supervising of team members to ensure all members' needs are coordinated and addressed.
PRN Case Manager
Encompass Health Rehabilitation Hospital
Mesa, AZ
08.2016 - 05.2018
- Conduct assessments with patients and families to determine needs.
- Schedule outside appointments, and arrange transportation for the patients.
- Facilitate the team conference, and coordinate with the healthcare team.
- Provide recommendations for home health, outpatient services, or medical equipment.
- Prepare and assist patients and families through the discharge process.
MSW Intern
Banner Desert Medical Center
Mesa, AZ
08.2017 - 04.2018
- Process and facilitate the assessment, with analysis of the functional and psychological needs of the patient within the framework of his or her developmental stage.
- Formulate a plan of intervention acceptable to the patient, family, and health care team.
- Collaborate with all members of the healthcare team to develop, manage, and communicate the patients' needs and discharge plans.
- Document all interventions in the patient medical record both timely and accurately, including all basics of the transitional care plan, to include the discharge plan.
- Assist, support, counsel, and provide crisis intervention to patients and families.
Education
High School Diploma - Gilbert, AZ
Mesquite High School
Gilbert, AZMaster of Social Work - Phoenix, AZ
Arizona State University- Downtown Campus
Phoenix, AZSkills
- Active listening and empathy
- Advocacy
- Assessment and evaluation
- Case management
- Collaboration
- Conflict management
- Counseling
- Crisis intervention
- Critical thinking skills
- Cultural competency
- Discharge planning
- Establishing rapport
- Organizational skills
- Problem solving
- Time management
Timeline
Follow-up counselor
Vibrant Emotional Health
11.2022 - Current
Hospital Court Liaison
Northwest Alabama Mental Health Center
05.2022 - 11.2022
Intake Social Worker
Destiny Springs Healthcare
07.2021 - 05.2022
Crisis Professional
Centene Corporation
08.2020 - 07.2021
Transitional Care Specialist
Banner Staffing Services
04.2019 - 11.2020
MSW Intern
Banner Desert Medical Center
08.2017 - 04.2018
PRN Case Manager
Encompass Health Rehabilitation Hospital
08.2016 - 05.2018
Program Coordinator
Lifewell Behavioral Wellness
06.2016 - 04.2019
High School Diploma - Gilbert, AZ
Mesquite High School
Master of Social Work - Phoenix, AZ
Arizona State University- Downtown Campus